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For Companies At a Glance
- Tasks: Manage relationships with retailers and enhance customer experience across the region.
- Company: Join OMODA & JAECOO, innovative brands under Chery Group, a leader in the automotive industry.
- Benefits: Enjoy opportunities for travel, professional growth, and participation in brand events.
- Why this job: Be a key player in shaping customer satisfaction and brand reputation in a dynamic environment.
- Qualifications: Strong relationship-building skills, adaptability, and proficiency in Microsoft Office required.
- Other info: This role offers the chance to lead special projects and drive significant business improvements.
The predicted salary is between 36000 - 60000 £ per year.
About Us: OMODA & JAECOO are new brands built by Chery Group, a leading Chinese automobile company. OMODA & JAECOO operate individually from other brands of Chery Group. Its business scope covers the R&D, production, and sales of passenger cars.
Main Responsibilities:
- Investor Relationships: Develop robust relationships with your Region’s Retailers. Manage and deliver elements which cover reward, challenge, and penalty. Act as a representative and ambassador for the Omoda & Jaecoo Brands.
- Customer Experience: Become directly involved in Customer cases and take ownership of the Customer journey. Understand vehicle/ownership conditions to bring Customer issues to a swift conclusion.
- Technical Support & Warranty Claims: Support Technical and Warranty Teams with managing Dealer objections and timeframes. Qualify gaps and suggest solutions when required.
- Dealer Audits: Conduct frequent and planned dealer visits to measure the Network’s ability to deliver optimum Customer Experience. Manage time efficiently to ensure dealer visits and administration are up-to-date.
- Performance Management: Manage and influence metrics within the Dealer Balance Scorecard (DBS). Ensure positive performance trends in Aftersales KPIs.
- Brand Ambassador: Attend and support Brand events during the year, which may be outside your Region and could run outside of business hours.
KPI’s:
- Customer Complaint Resolution: Manage and resolve Customer cases in a timely manner.
- Parts Sales Management: Manage parts targets and processes to drive repeat and incremental parts purchases.
- Dealer Balance Scorecard (DBS) Improvements: Focus on rolling trends to celebrate positive performance and stabilize negative KPI performance.
- Special Project Champion: Take ownership of Special Projects to improve commercial propositions and processes.
Requirements: You will need to be a robust, calm, and efficient operator, capable of managing a busy diary and adapting to new instructions. Proficiency in Microsoft Office, including reporting and data analysis platforms, is required. A full and clean driving license is also necessary.
Regional Aftersales Manager employer: OMODA UK
Contact Detail:
OMODA UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftersales Manager
✨Tip Number 1
Familiarise yourself with the OMODA & JAECOO brands and their market positioning. Understanding their unique selling points and customer demographics will help you engage effectively with retailers and customers during interviews.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in aftersales management. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss your approach to customer experience management. Think of specific examples where you've successfully resolved customer complaints or improved service delivery, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your ability to manage performance metrics by being ready to discuss how you've previously used data to drive improvements. Highlight any experience with KPIs or scorecards, as this aligns closely with the role's requirements.
We think you need these skills to ace Regional Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Regional Aftersales Manager. Focus on your relationship-building abilities, customer experience management, and any technical support experience you may have.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the OMODA & JAECOO brands and explain how your background makes you a perfect fit for the role. Mention specific examples of how you've successfully managed customer relationships or improved performance metrics in previous roles.
Highlight Key Achievements: When detailing your work history, emphasise key achievements that demonstrate your ability to manage dealer relationships, resolve customer complaints, and drive sales. Use quantifiable results where possible to showcase your impact.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at OMODA UK
✨Understand the Brand
Before your interview, make sure you have a solid understanding of OMODA & JAECOO as brands. Research their values, mission, and recent developments in the automotive industry. This will help you demonstrate your enthusiasm and alignment with their goals.
✨Showcase Relationship-Building Skills
Since the role involves managing relationships with retailers, be prepared to discuss your past experiences in building and maintaining professional relationships. Use specific examples to illustrate how you've successfully navigated challenges in similar situations.
✨Prepare for Customer Experience Scenarios
Think about how you would handle customer complaints or issues. Be ready to share examples from your previous roles where you took ownership of a customer journey and resolved problems effectively. Highlight your commitment to customer satisfaction.
✨Demonstrate Time Management Abilities
Given the extensive travel and dealer visits required, be prepared to discuss how you manage your time and prioritise tasks. Share strategies you've used in the past to stay organised and ensure that all responsibilities are met efficiently.
