At a Glance
- Tasks: Manage aftersales operations and enhance customer experience across the North Region.
- Company: Join OMODA Motors, a rapidly growing brand under Chery Group.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal development.
- Other info: Frequent travel required; must thrive under pressure and adapt quickly.
- Why this job: Be a key player in transforming customer experiences and driving brand success.
- Qualifications: Experience in OEM or Retailer Aftersales Management is essential.
The predicted salary is between 50000 - 60000 £ per year.
About Us:
OMODA Motors is a new brand built by Chery Group, which is a leading Chinese automobile company. OMODA operates individually from other brands of Chery Group. Its business scope covers the R&D, production and sales of passenger cars.
Chery has always focused on developing domestic and international markets. After more than 20 years of development, Chery’s sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide.
Overview:
Our Business requires a Regional Aftersales Manager for the North Region of our Retailer Network. The role will cover Scotland and Northern cities in England. Applicants should be based within the Northern part of England or in Scotland.
Main Responsibilities:
- Investor Relationships: Develop robust relationships with your Region’s Retailers. Manage and deliver elements which cover reward, challenge and penalty.
- Customer Experience: Become directly involved in Customer cases and take ownership of the Customer journey. Bring Customer issues to a swift conclusion.
- Technical Support & Warranty Claims: Support our Technical and Warranty Teams with managing Dealer objections and timeframes.
- Dealer Audits: Conduct frequent and planned dealer visits to measure our Network’s ability to deliver the optimum Customer Experience.
- Performance Management: Manage the Dealer Balance Scorecard (DBS) and other Aftersales KPIs.
- Brand Ambassador: Attend and support Brand events during the year.
KPI’s:
- Customer Complaint Resolution: Manage and resolve Customer/Dealer complaints.
- Parts Sales Management: Manage parts targets and ensure adherence to operating standards.
- Dealer Balance Scorecard (DBS) Improvements: Focus on positive trends and recovery actions for negative performance.
- Special Project Champion: Take ownership of Special Projects to improve our commercial proposition.
Personal Requirements:
You will need to be a robust, calm and efficient operator, capable of managing a busy diary and adapting to new instructions. Proficiency in Microsoft Office including reporting and data analysis platforms is required. A full and clean driving license is also necessary.
Regional Aftersales Manager - North Region in England employer: OMODA UK
OMODA Motors is an exceptional employer, offering a dynamic work environment that fosters innovation and growth within the automotive industry. With a strong focus on employee development and a commitment to customer satisfaction, team members are empowered to take ownership of their roles while enjoying the benefits of a supportive culture and opportunities for advancement. Located in the vibrant North Region, employees can thrive in a fast-paced setting that values adaptability and collaboration, making it an ideal place for those seeking meaningful and rewarding careers.
