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- Tasks: Manage aftersales operations and enhance customer experiences across the Midlands region.
- Company: Join OMODA Motors, a rapidly growing brand under Chery Group.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal development.
- Other info: Fast-paced role with extensive travel and significant career growth potential.
- Why this job: Be a key player in transforming customer journeys and building strong retailer relationships.
- Qualifications: Experience in OEM or Retailer Aftersales Management and excellent relationship-building skills.
The predicted salary is between 45000 - 55000 £ per year.
About Us: OMODA Motors is a new brand built by Chery Group, which is a leading Chinese automobile company. OMODA operates individually from other brands of Chery Group. Its business scope covers the R&D, production and sales of passenger cars.
Chery has always focused on developing domestic and international markets. After more than 20 years of development, Chery’s sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide.
Overview: Our Business requires a Regional Aftersales Manager for the Midlands Region of our Retailer Network. The role will cover Midlands cities in England. Applicants should be based in the Midlands of England.
Main Responsibilities:
- Investor Relationships: Develop robust relationships with your Region’s Retailers. Your role will require you to manage and deliver elements which cover reward, challenge and penalty.
- Customer Experience: You will need to become directly involved in Customer cases and take ownership of the Customer journey.
- Technical Support & Warranty Claims: You will need to support our Technical and Warranty Teams with managing Dealer objections and timeframes.
- Dealer Audits: Frequent and planned dealer visits will require you to travel extensively across your Region.
- Performance Management: You will manage and influence metrics within the Dealer Balance Scorecard (DBS).
- Brand Ambassador: You will be needed to attend and support Brand events during the year.
KPI’s:
- Customer Complaint Resolution: Your insight, management and decision making will be needed to bring Customer cases to a timely and ideal end.
- Parts Sales Management: Various year-to-date and year-on-year parts targets will require you to manage reminder funnels and VHC processes.
- Dealer Balance Scorecard (DBS) Improvements: Rolling 3, 6, 9 and 12 month trends will become your core objective.
- Special Project Champion: You are welcome to take ownership of Special Projects to improve our commercial proposition.
Personal Requirements:
- You will need to be a robust, calm and efficient operator.
- Relationship building will come naturally to you.
- You will be capable of managing a busy diary which may change at a moment’s notice.
- You will need to be adaptable and willing to take new instructions.
- Proficiency in Microsoft Office including reporting and data analysis platforms.
- Full and clean driving license.
Regional Aftersales Manager - Midlands in England employer: OMODA UK
Contact Detail:
OMODA UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftersales Manager - Midlands in England
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to current employees at OMODA Motors. Building relationships can give you the inside scoop on job openings and company culture.
✨Tip Number 2
Prepare for interviews by researching OMODA Motors thoroughly. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Regional Aftersales Manager role. Highlight your skills in customer experience and performance management, as these are key areas for OMODA.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the OMODA family. Good luck!
We think you need these skills to ace Regional Aftersales Manager - Midlands in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Aftersales Manager role. Highlight relevant experience in aftersales management and any specific achievements that align with the job description. We want to see how you can bring value to OMODA Motors!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your understanding of customer experience and relationship management, and how your skills can help OMODA thrive. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you've successfully resolved customer complaints or improved dealer performance. We love candidates who can demonstrate their ability to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the OMODA family!
How to prepare for a job interview at OMODA UK
✨Know Your Stuff
Before the interview, dive deep into OMODA Motors and Chery Group. Understand their values, recent developments, and how they position themselves in the market. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
As a Regional Aftersales Manager, building relationships is key. Prepare examples from your past roles where you've successfully managed relationships with retailers or customers. Highlight how you resolved conflicts or improved customer experiences, as this will resonate well with the interviewers.
✨Be Ready for Technical Discussions
While you don’t need to be a technical expert, understanding the basics of warranty claims and dealer support is crucial. Brush up on common issues faced in aftersales and think about how you would approach problem-solving in those scenarios. This will demonstrate your ability to support the technical teams effectively.
✨Time Management is Key
Given the extensive travel and dealer visits required, be prepared to discuss how you manage your time and prioritise tasks. Share specific strategies or tools you use to stay organised, as this will show that you can handle the demands of the role without getting overwhelmed.