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For Companies At a Glance
- Tasks: Manage relationships with retailers and ensure excellent customer experiences across the Northern Region.
- Company: Join Omoda & Jaecoo, a dynamic player in the motor vehicle manufacturing industry.
- Benefits: Enjoy a full-time role with opportunities for personal development and participation in brand events.
- Why this job: Be a key player in enhancing customer satisfaction and brand reputation while driving your career forward.
- Qualifications: 5 years of OEM Aftersales experience and proficiency in Microsoft Office required.
- Other info: Frequent travel across Scotland and Northern England is essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Regional Aftersales Manager for the Midlands Region of Omoda | Jaecoo (UK) Limited, a brand under Chery Group. Based in the Midlands (ideally East Anglia), this role requires extensive travel to retailers and to the Head Office in Chiswick.
Responsibilities
- Investor Relationships – Build and maintain relationships with all Retailers, acting as the brand ambassador and taking decisive action on issues.
- Customer Experience – Own customer cases, root‑cause vehicle/ownership conditions, and close issues swiftly; critical metrics include dealer management and brand reputation.
- Technical Support & Warranty Claims – Support technical and warranty teams, qualify gaps, propose solutions, and manage dealer visit agendas; no technical knowledge required.
- Performance Management – Drive dealer balance scorecard (DBS) KPIs, maintain positive trends, and stabilise negative performance.
- Brand Ambassador – Attend brand events throughout the year, sometimes outside business hours.
- Special Projects – Own and deliver projects that improve commercial proposition.
Key Performance Indicators
- Customer Complaint Resolution – manage and close complaints efficiently.
- Dealer Balance Scorecard (DBS) – positive rolling trends over 3, 6, 9 and 12 months.
- Parts & Return Management – meet year‑on‑year targets and manage VHC processes.
Qualifications & Personal Requirements
- Preferred experience: OEM or Retailer aftersales in a group aftersales manager role.
- Strong relationship building and network management.
- Capability to manage a busy, change‑able diary.
- Adaptable, responsive to new instructions, meets deadlines.
- Proficiency in Microsoft Office and data analysis.
- Full and clean driving licence.
Employment Details
- Seniority level: Associate
- Employment type: Full‑time
- Job function: General Business
- Industry: Motor Vehicle Manufacturing
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Aftersales Manager - North Region employer: OMODA UK
Contact Detail:
OMODA UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager - North Region
✨Tip Number 1
Network with professionals in the automotive industry, especially those who have experience in aftersales management. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Familiarise yourself with the Omoda and Jaecoo brands. Understanding their values, customer service philosophy, and current market position will help you demonstrate your alignment with the company during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed dealer relationships and improved customer experiences in your previous roles. This will showcase your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on the latest developments in aftersales metrics and KPIs. Being knowledgeable about performance management tools will allow you to speak confidently about how you can contribute to improving the Dealer Balance Scorecard.
We think you need these skills to ace Aftersales Manager - North Region
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales management, particularly within the automotive industry. Emphasise your relationship-building skills and any specific achievements related to customer experience and performance management.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the responsibilities outlined in the job description. Mention your experience with dealer management and customer complaint resolution, and express your enthusiasm for representing the Omoda & Jaecoo Brands.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've successfully resolved customer issues or improved processes in previous roles. This will demonstrate your ability to take ownership of customer journeys and manage complaints effectively.
Highlight Your Technical Acumen: Even if you don't have extensive technical knowledge, mention any experience you have in supporting technical teams or managing warranty claims. This shows that you can qualify gaps and suggest solutions when necessary.
How to prepare for a job interview at OMODA UK
✨Know the Brand Inside Out
Before your interview, make sure you have a solid understanding of the Omoda and Jaecoo brands. Familiarise yourself with their values, recent developments, and how they position themselves in the market. This will help you demonstrate your enthusiasm and alignment with the company's goals.
✨Showcase Your Relationship-Building Skills
As an Aftersales Manager, building relationships is key. Prepare examples from your past experiences where you've successfully developed strong partnerships with retailers or customers. Highlight your ability to adapt your communication style to different audiences, as this will be crucial in the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved customer complaints or dealer issues effectively. Emphasise your approach to understanding root causes and how you took ownership of the situation to ensure a positive outcome. This will show your commitment to customer experience.
✨Prepare for Technical Discussions
While you may not need extensive technical knowledge, being able to discuss technical support and warranty claims confidently is important. Brush up on common issues that dealers face and think about how you would qualify gaps and suggest solutions during your visits.
