At a Glance
- Tasks: Keep customers informed about their vehicle servicing and answer queries.
- Company: Join Allen Motor Group, a supportive and inclusive Ford dealership.
- Benefits: 30 days holiday, discounts, life assurance, and career development.
- Other info: Full training provided to help you grow and succeed.
- Why this job: Kickstart your automotive career in a dynamic and friendly environment.
- Qualifications: No experience needed; customer service skills and a driving licence are a plus.
The predicted salary is between 30000 - 33500 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Northampton. Using your fantastic customer experience skills, you will keep the customer informed and consulted on their vehicle servicing, answering any questions or queries they may have.
Key Responsibilities
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
Job Details
This position is offered on a full-time permanent basis, 46.33 hour working week Monday – Friday and 1 in 3 Saturdays, £30,000 basic salary and an OTE of £33,500, reporting to the Aftersales Manager.
Skills & Qualifications
No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- A background in customer service would be highly advantageous
- Experience using computer software systems
Benefits
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- £1,000 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
Why Allen Motor Group?
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
Aftersales Advisor - Northampton Ford employer: OMODA | JAECOO Coventry
Allen Motor Group is an exceptional employer, offering a supportive and inclusive work environment at our Ford dealership in Northampton. With a focus on employee growth, we provide comprehensive training and career progression opportunities, alongside competitive benefits such as 30 days of holiday, life assurance, and fantastic discounts on services. Join us to be part of a team that values every individual and fosters a culture of respect and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor - Northampton Ford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Allen Motor Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your customer service skills can shine in the Aftersales Advisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed tasks or projects in the past. Highlighting your attention to detail and ability to keep things running smoothly will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Aftersales Advisor - Northampton Ford
Some tips for your application 🫡
Show Off Your Customer Skills:Make sure to highlight your fantastic customer experience skills in your application. We want to see how you can keep customers informed and engaged, just like you'll be doing as an Aftersales Advisor.
Be Organised and Detail-Oriented:Since this role involves updating customer records and booking vehicles, it's crucial to demonstrate your organisational skills. Mention any experiences where you've had to manage information accurately and efficiently.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us that you’re genuinely interested in the role at Allen Motor Group.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at OMODA | JAECOO Coventry
✨Know Your Stuff
Before the interview, make sure you understand the role of an Aftersales Advisor. Familiarise yourself with common customer queries related to vehicle servicing and the importance of keeping accurate records. This will show that you're genuinely interested in the position and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role heavily relies on customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to connect with clients effectively.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might be asked how you would manage multiple tasks, like booking vehicles and updating customer information. Share strategies you use to stay organised and ensure accuracy, as these are key traits for the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or performance targets. This shows that you're not just interested in the job but also in how you can grow within the company. Plus, it gives you a chance to see if Allen Motor Group is the right fit for you!
