At a Glance
- Tasks: Keep customers informed about their vehicle servicing and answer queries.
- Company: Join Allen Motor Group, a supportive and inclusive Ford dealership.
- Benefits: Enjoy 30 days holiday, discounts, life assurance, and career development.
- Other info: Full training provided to help you grow and succeed.
- Why this job: Kickstart your automotive career in a dynamic and friendly environment.
- Qualifications: No experience needed; just bring your customer service skills and enthusiasm.
The predicted salary is between 30000 - 33500 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Northampton. Using your fantastic customer experience skills, you will keep the customer informed and consulted on their vehicle servicing, answering any questions or queries they may have.
Key Responsibilities
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
Job Details
This position is offered on a full-time permanent basis, 46.33 hour working week Monday – Friday and 1 in 3 Saturdays, £30,000 basic salary and an OTE of £33,500, reporting to the Aftersales Manager.
Skills & Qualifications
No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- A background in customer service would be highly advantageous
- Experience using computer software systems
Benefits
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- £1,000 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
Why Allen Motor Group?
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
Aftersales Advisor: Customer Care, Training & Benefits in Northampton employer: OMODA | JAECOO Coventry
Allen Motor Group is an exceptional employer, offering a supportive and inclusive work environment at our Ford dealership in Northampton. With a commitment to employee growth, we provide comprehensive training and career progression opportunities, alongside attractive benefits such as 30 days of holiday, life assurance, and discounts on services. Join us to be part of a team that values every individual and fosters a culture of respect and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor: Customer Care, Training & Benefits in Northampton
✨Tip Number 1
Get to know the company! Research Allen Motor Group and their values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped customers in the past. We want to hear how you’ve turned a frown into a smile, so be ready to share those stories.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows us you’re serious about the role and respect the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re enthusiastic about the position and keeps you fresh in our minds.
We think you need these skills to ace Aftersales Advisor: Customer Care, Training & Benefits in Northampton
Some tips for your application 🫡
Show Off Your Customer Skills:Make sure to highlight your customer service experience in your application. We want to see how you’ve kept customers informed and happy in the past, as that’s key for the Aftersales Advisor role!
Be Organised and Detail-Oriented:Since this role involves updating records and booking vehicles, it’s super important to demonstrate your organisational skills. Mention any experience you have with administrative tasks or using software systems.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in our job description. It shows us you’re genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at OMODA | JAECOO Coventry
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond for a customer, as this role is all about keeping customers informed and satisfied.
✨Familiarise Yourself with the Role
Read up on the responsibilities of an Aftersales Advisor. Be prepared to discuss how you would handle tasks like booking vehicles into the workshop or updating customers on their vehicle status. Showing that you understand the role will impress the interviewers.
✨Demonstrate Attention to Detail
Since accuracy is key in this position, be ready to talk about how you ensure precision in your work. You might want to share examples of how you've maintained accurate records or followed guidelines in previous roles.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you're genuinely interested in the position and the company.
