At a Glance
- Tasks: Be the friendly voice for customers, handling calls and ensuring great service.
- Company: Join Allen Motor Group, a supportive and inclusive workplace.
- Benefits: Earn £12.71 per hour, enjoy 30 days holiday, and access fantastic discounts.
- Other info: Flexible hours available, from 20 to 40 hours per week.
- Why this job: Kickstart your career with full training and opportunities for growth.
- Qualifications: No experience needed, just a positive attitude and great people skills.
The predicted salary is between 25000 - 27000 £ per year.
Allen Motor Group are looking to recruit a number of Customer Hub Advisors to join and work within our Ford Contact Centre team, based in Basildon. As a Customer Hub Advisor you’ll be the first point of contact for our customers, handling both inbound and outbound calls with professionalism and care. You’ll be focused on making sure that every customer interaction is positive, efficient, and aligned with our service standards.
We have a range of hours and days available, from a minimum of 20 hours up to 40 hours per week, between 8am and 5.30pm. These roles are offered on a permanent basis, with an hourly rate of £12.71 per hour, reporting to the Customer Experience Team Leader.
Why Allen Motor Group?
- In addition to a highly attractive and competitive basic salary, bonus structure and company provided vehicle, we also offer a range of other benefits including:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, from day one!
- Full training and support to develop and progress your career with Allen Motor Group
Required Skills & Experience
You don’t need experience for this role, though previous experience in dealing with customers (particularly in a contact centre environment) would be an advantage. We’ll train you in what you need to know, this role is all about your approach with people – being helpful, friendly and professional.
Key Responsibilities And Duties
- Handling a high volume of incoming calls, providing prompt, courteous, and knowledgeable responses to customer queries.
- Conducting follow‑up calls with customers regarding sales leads, service updates, and booking enquiries.
- Managing customer satisfaction interactions, ensuring accurate call handling and effective resolution.
- Confidently managing and resolving customer complaints over the phone, aiming for fair and positive outcomes that maintain customer trust.
- Supporting customers with a wide range of enquiries by telephone, providing accurate and helpful responses.
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters. To be considered for this opportunity please apply now.
Customer Hub Advisor in Basildon employer: OMODA | JAECOO Coventry
Allen Motor Group is an exceptional employer, offering a supportive and inclusive work environment in Basildon. With competitive salaries, generous holiday allowances, and opportunities for career progression, we prioritise employee growth and satisfaction. Join us to be part of a team that values every individual and provides comprehensive training to ensure your success as a Customer Hub Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Hub Advisor in Basildon
✨Tip Number 1
Make sure you research Allen Motor Group before your interview. Knowing about their values and services will help you connect with the team and show that you're genuinely interested in being a Customer Hub Advisor.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer queries that come your way.
✨Tip Number 3
Be prepared to share examples of how you've handled customer interactions in the past, even if it's not from a contact centre. Highlighting your friendly and professional approach will resonate well with the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Allen Motor Group family!
We think you need these skills to ace Customer Hub Advisor in Basildon
Some tips for your application 🫡
Show Your Customer Focus:When writing your application, make sure to highlight any experience you have with customer service. Even if it’s not in a contact centre, we want to see how you’ve handled customer interactions and made them positive.
Be Professional Yet Friendly:Your written application should reflect the friendly and professional tone we value at Allen Motor Group. Use a warm tone but keep it polished – we’re looking for someone who can connect with customers while maintaining professionalism.
Tailor Your Application:Don’t just send out the same application everywhere! Take a moment to tailor your application specifically for the Customer Hub Advisor role. Mention why you’re excited about working with us and how you align with our values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows that you’re serious about joining our team!
How to prepare for a job interview at OMODA | JAECOO Coventry
✨Know the Company
Before your interview, take some time to research Allen Motor Group. Understand their values, services, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Hub Advisor, communication is key. Practice speaking clearly and confidently about your experiences, even if they’re not directly related to a contact centre. Role-play common customer scenarios with a friend to get comfortable handling queries and complaints.
✨Showcase Your People Skills
During the interview, highlight any experience you have in dealing with customers, even if it’s informal. Share examples of how you’ve helped someone or resolved an issue. This will demonstrate your ability to connect with customers and handle their needs professionally.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company, such as asking about training opportunities or team dynamics. This shows you’re proactive and eager to be part of their team.
