At a Glance
- Tasks: Be the friendly voice for customers, handling calls and ensuring great experiences.
- Company: Join Allen Motor Group, a leader in customer service at Ford's Contact Centre.
- Benefits: Enjoy 30 days holiday, life assurance, and flexible hours with full training.
- Other info: Flexible working hours between 20-40 hours weekly at £12.71 per hour.
- Why this job: Make a difference in customer interactions while developing your career.
- Qualifications: No specific experience needed, just a passion for helping others.
The predicted salary is between 26400 - 52800 £ per year.
Allen Motor Group is seeking Customer Hub Advisors for their Ford Contact Centre in Basildon. As the first point of contact, you will handle inbound and outbound calls, ensuring positive interactions with customers.
This permanent role offers flexible working hours between 20-40 hours weekly at an hourly rate of £12.71. Benefits include:
- 30 days holiday
- Life assurance
- Full training for career progression
Customer Experience Advisor – Call Centre in Basildon employer: OMODA | JAECOO Coventry
Allen Motor Group is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working hours and comprehensive benefits such as 30 days of holiday and life assurance, employees are encouraged to grow within the company through full training and career progression opportunities. Located in Basildon, this role provides a meaningful chance to make a positive impact on customer experiences while enjoying a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor – Call Centre in Basildon
✨Tip Number 1
Make sure you know the company inside out! Research Allen Motor Group and their values, especially how they handle customer interactions. This will help you stand out during your calls.
✨Tip Number 2
Practice your phone skills! Role-play with a friend or family member to get comfortable with handling different types of customer queries. The more you practice, the more confident you'll feel on the call.
✨Tip Number 3
Be ready to showcase your personality! As a Customer Experience Advisor, your ability to connect with customers is key. Show your enthusiasm and let your genuine self shine through during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Experience Advisor – Call Centre in Basildon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in a customer-focused role like this.
Tailor Your Application:Make sure to customise your application for the Customer Experience Advisor position. Highlight any relevant experience you have with customer service or call centres, and connect it back to what we’re looking for at Allen Motor Group.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences stand out. This will help us quickly see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at OMODA | JAECOO Coventry
✨Know the Company
Before your interview, take some time to research Allen Motor Group and their values. Understanding their mission and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Customer Experience Advisor, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the call centre environment.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlighting your problem-solving skills will demonstrate your ability to handle the challenges that come with the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or what a typical day looks like for a Customer Hub Advisor. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
