At a Glance
- Tasks: Provide top-notch customer care and keep clients informed about their vehicle servicing.
- Company: Join the dynamic Allen Motor Group at our Ford dealership in Northampton.
- Benefits: Enjoy a competitive salary, performance bonuses, and a supportive work environment.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong customer service skills and attention to detail are essential.
The predicted salary is between 30000 - 33500 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Northampton. Using your fantastic customer experience skills, you will keep the customer informed and consulted on their vehicle servicing, answering any questions or queries they may have.
Key Responsibilities
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
Job Details
This position is offered on a full-time permanent basis, 46.33 hour working week Monday – Friday and 1 in 3 Saturdays, £30,000 basic salary and an OTE of £33,500, reporting to the Aftersales Manager.
Aftersales Advisor: Customer Care, Training & Benefits employer: OMODA | JAECOO Coventry
Allen Motor Group is an exceptional employer that values its employees by fostering a supportive and dynamic work culture at our Ford dealership in Northampton. With competitive salaries, comprehensive training programmes, and opportunities for career advancement, we empower our Aftersales Advisors to excel in their roles while ensuring a fulfilling work-life balance. Join us to be part of a team that prioritises customer satisfaction and personal growth in a thriving automotive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor: Customer Care, Training & Benefits
✨Tip Number 1
Get to know the company! Research Allen Motor Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Since this role is all about keeping customers informed and happy, think of examples from your past experiences where you've excelled in customer care.
✨Tip Number 3
Be ready to discuss upselling! Brush up on techniques that can help you achieve those performance targets. Show them you can not only meet but exceed expectations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Advisor: Customer Care, Training & Benefits
Some tips for your application 🫡
Show Off Your Customer Skills:Make sure to highlight your fantastic customer experience skills in your application. We want to see how you’ve kept customers informed and happy in previous roles, so share specific examples that showcase your ability to communicate effectively.
Be Accurate and Organised:Since you'll be updating customer records and booking vehicles into the workshop, it’s crucial to demonstrate your attention to detail. We love candidates who can show they’re organised and can manage information accurately, so don’t forget to mention any relevant experience!
Know Your Stuff About GDPR:Understanding GDPR guidelines is key for this role. Make sure to mention any experience you have with data protection and how you’ve adhered to these regulations in past jobs. It’ll show us you’re serious about keeping our customers’ information safe.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at OMODA | JAECOO Coventry
✨Know Your Stuff
Before the interview, make sure you understand the role of an Aftersales Advisor inside out. Familiarise yourself with the key responsibilities like updating customers on their vehicle status and upselling products. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Skills
Since this role is all about fantastic customer experience, think of examples from your past where you've excelled in customer service. Be ready to share specific stories that highlight your ability to handle queries and keep customers informed, as this will demonstrate your suitability for the job.
✨Understand GDPR Guidelines
As you'll be dealing with customer information, it's crucial to have a basic understanding of GDPR guidelines. Brush up on what these entail and be prepared to discuss how you would ensure compliance in your role. This shows that you take data protection seriously and are ready to adhere to company policies.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the team dynamics, performance targets, or training opportunities. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
