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- Tasks: Guide customers through the exciting process of buying stylish, tech-forward vehicles.
- Company: Join Sandown Group, a fast-growing name in the UK car market.
- Benefits: Enjoy a competitive salary, company car, and a supportive team environment.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Be part of a dynamic team that creates memorable customer experiences.
- Qualifications: FCA accreditation, finance knowledge, and strong negotiation skills required.
The predicted salary is between 30000 - 40000 £ per year.
Omoda Jaecoo is gaining traction fast in the UK market, with the Jaecoo 7 leading Chinese car sales in recent months. If you're ready to sell vehicles that combine style, performance, and smart tech this is the role for you. Sandown Group are looking for a Transaction Manager to join the Newbury team and represent the full Omoda Jaecoo range including the popular Jaecoo 7. You will support customers in exploring these modern, tech-forward vehicles and guide them through the buying process.
The purpose of the Transaction Manager is to create an engaging retail experience for new and used car buyers so that the customer does not buy a car from anywhere but Sandown. The Transaction Manager is responsible for enhancing customer relationships and progressing the sale of the car, F&I, service plans and accessories. Crucial to this role is an ability to gain customer trust and build loyalty to Sandown.
Main Duties and Responsibilities:
- Provide class leading customer service
- Ensure sales process is adhered to
- Distribute and manage leads with sales executives
- Have detailed knowledge of every enquiry
- Encourage appointments at the showroom
- Second face every customer
- Ensure follow up after enquiry, in line with Sandown SLAs
- Produce finance quotes and proposals
- Appraise Part exchanges and provide valuations
- Assist with the sale of the car, accessories, paint protection and insurance products
- Close sales
- Report to line manager on deal-by-deal basis on all income generated
- Conduct regular diary reviews
- Mentor and Develop team of Sales Executives
- Identify renewal opportunities from existing Sandown customers
You will require a high level of attention to detail; be FCA accredited: knowledge of finance and related systems; knowledge of insurance products; Understanding of car valuations and advanced negotiation skills.
The showroom is open from 08.00 - 18.30 Monday to Friday, Saturday 08:30 17:00 and Sunday 10:00 16:00. Weekend work on a rota basis will be required, however, a 5-day week will be worked. Total: 42.5 hours per week. Competitive salary package and a Company car is provided with this role. A full driving licence is a requirement of this role.
Transaction Manager employer: Omoda Jaecoo - Basingstoke
Contact Detail:
Omoda Jaecoo - Basingstoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transaction Manager
✨Tip Number 1
Get to know the company inside out! Research Omoda Jaecoo and Sandown Group, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your experience in customer service and sales, especially in the automotive sector. Make sure you can confidently explain how you can enhance customer relationships and drive sales at Sandown.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Transaction Manager
Some tips for your application 🫡
Show Your Passion for Cars: When you're writing your application, let your love for cars shine through! Talk about what excites you about the Omoda Jaecoo range and how you can help customers discover their perfect vehicle.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in providing top-notch customer service. We want to see how you've built relationships and trust with customers in the past, as this is key to the Transaction Manager role.
Be Detail-Oriented: Since attention to detail is crucial, ensure your application is free from typos and errors. Show us that you can manage the sales process meticulously by presenting a polished and professional application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process!
How to prepare for a job interview at Omoda Jaecoo - Basingstoke
✨Know Your Stuff
Make sure you have a solid understanding of the Omoda Jaecoo range, especially the Jaecoo 7. Familiarise yourself with its features, performance stats, and what sets it apart in the market. This knowledge will help you impress during the interview and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on enhancing customer relationships, be ready to share examples of how you've provided exceptional customer service in the past. Think about specific situations where you built trust and loyalty with customers, as this will demonstrate your fit for the Transaction Manager position.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice how you would guide a customer through the buying process, handle objections, and close a sale. This will not only showcase your sales skills but also your ability to create an engaging retail experience.
✨Understand the Sales Process
Brush up on the sales process, particularly in the automotive industry. Be prepared to discuss how you would manage leads, appraise part exchanges, and produce finance quotes. Showing that you understand the intricacies of the sales process will set you apart from other candidates.