Technical Operations Manager in Glasgow

Technical Operations Manager
Primal Strength | Distribution Centre, Paisley

We Raise the Bar. And we need you to help spot us.

WHO WE ARE

PRIMAL are market-leading suppliers in the strength and fitness sector, with a global reach and customer base. Our core belief is that strength is in us all, and our purpose is to equip everybody to realise their full potential. We serve everyone from home-gym owners and PTs to full turnkey solutions for national gym chains, professional sports teams and commercial office training spaces with world class gym equipment.

THE OPPORTUNITY

We are on the hunt for an experienced Technical Operations Manager to run our Technical Service team out of the Distribution Centre in Paisley. This isn't (just) a desk job - we need someone who can lead a team, manage systems AND get their hands dirty on the shop floor when it counts. You'll oversee everything from returns and refurb of top tier gym equipment, to pre-builds and parts inventory, keeping our technical operation running tight, safe, and efficient.

What you'll be doing

Team & department leadership

• Managing the Technical Service team - Primal is powered by good people, and you need to get the best from our best, inspiring and encouraging our three team members in the Technical team.
• You’ll also handle workload planning and scheduling, manage performance and regular people matters
• You’ll live our values - you’ll Raise the Bar, Keep Pushing and Spot Each Other.
• You’ll take chaos, chew it up and turn it into calm. Good. Vibes. Only.

Technical & warehouse operations

• You’ll be overseeing pre-builds of gym equipment ahead of dispatch / installation
• You’ll manage local product fault visits to fix up any problems our customers have.
• You’ll manage returns processing - including reviewing the physical returns and any refurb on faulty units.
• You’ll handle cannibalised stock and rejuvenation thereof - ensuring that where we have to take parts from new products, we make sure we replace them to make units whole again.
• you’ll oversee the parts inventory, ensuring that we have sufficient stock of spare parts, and an orderly flow for pick, pack and dispatch.
• You’ll have direct contact with our manufacturing partners where needed to obtain parts.
• As part of our DC management team, you’ll cover broader warehouse operations when needed
• You’ll also be adept with the systems side of things - you’ll be in our ERP and our Warehouse Management System (WMS) daily, managing transaction and order flow.

Facilities & compliance

• Keeping it safe - make sure our team are always operating safely and by the book - and leading accident investigations and making sure corrective actions actually happen

Projects & Process Improvements

• We're good, we're ambitious, but you're not coming into the finished article - we need someone who can also figure out how to keep building a better plane whilst flying it (sometimes through turbulence, but always on an upward trajectory!).
• As part of that, you'll be leading or contributing to departmental projects - from process improvements to new kit and system rollouts.

What we're looking for

• Proven experience managing a team in a warehouse, service, or technical environment - experience of any form of mechanical build of products or reverse logistics would be great.
• If you've a passion for gym equipment and know your Hack Squats from your Pendulum Squats - that would be a big plus.
• If you've experience in the industry - that would be a bigger plus.
• A technical/mechanical background is a big plus
• WMS and ERP experience, or equivalent.
• Experience with stock/parts cycle counting and returns processes
• Comfortable handling HR processes, but even more comfortable leading a team.
• Must have a driving licence, as you will at times be on the road to local sites. And there will be some physical demanding manual handling requirements.
• A genuinely hands-on approach — you're not afraid to step onto the shop floor
• Above all else - a great attitude that will help to build our team culture.

What we offer

• £35,000-£40,000
• Standard warehouse hours, Monday-Friday
• Based at our Distribution Centre in Paisley
• Annual bonus scheme
• Pension and holiday entitlement
• Free gym membership
• Staff discounts
• A positive, supportive team environment
• Fresh fruit, coffee, and the usual perks