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For Companies At a Glance
- Tasks: Lead the implementation of fleet solutions and manage customer vehicle services.
- Company: Join a global leader in SaaS and hardware solutions with a focus on innovation.
- Benefits: Enjoy flexible work arrangements and a hybrid working model for work-life balance.
- Why this job: Make an impact by delivering innovative products to top brands worldwide.
- Qualifications: 5+ years in large-scale implementations, strong customer-facing skills, and technical expertise.
- Other info: Dynamic environment with opportunities for professional growth and collaboration.
The predicted salary is between 50000 - 65000 ÂŁ per year.
We are seeking a driven and customer‑centric Implementation Specialist to join our Professional Services team, focusing on the fleet vertical. This role will involve overseeing the implementation of our fleet solutions, managing customer vehicle services and maintenance schedules, coordinating with third‑party installers, and overseeing stock inventory and logistics. The ideal candidate will thrive in a dynamic environment, demonstrating adaptability and a commitment to delivering exceptional customer experiences.
Responsibilities
- Lead the implementation of fleet solutions, ensuring timely and successful delivery tailored to customer needs.
- Manage the inventory of UK stockholding for service and maintenance work, ensuring availability and accuracy.
- Support pre‑sales and post‑sales processes by recommending best practices for utilizing our Fleet Solutions.
- Serve as a technical expert, effectively communicating with both business and technical stakeholders regarding fleet technologies, including dashcams and telematics.
- Gather customer requirements to deliver comprehensive and customer‑focused solutions.
- Develop detailed Statements of Work based on customer requirements and expectations.
- Collaborate closely with product and training teams to meet customer needs and contribute to new product developments.
- Manage customer setups on our platform to align with customer specifications.
- Act as a Subject Matter Expert (SME) in Fleet Solutions, particularly regarding hardware and installation processes.
- Conduct training sessions for customers on newly delivered configurations when needed.
- Document test scenarios for configurations to support quality assurance efforts.
- Ensure cross‑functional alignment with product and sales teams to synchronize roadmaps and meet customer and revenue expectations.
- Provide third‑level support for customer implementations, triaging and prioritizing support tickets as required.
- Oversee parts identification and ensure that the correct components are utilized in implementation processes.
- Manage contractors to ensure compliance with specifications and timelines.
Qualifications
- University Degree in Business, Engineering, or a related field.
- 5+ years of experience in delivering large‑scale implementation initiatives, ideally within the fleet or automotive sectors.
- Experience in technical requirements gathering or business analysis, with the ability to devise innovative solutions that deliver value.
- Exceptional customer‑facing skills, with a focus on collaboration and clear communication.
- Commercially aware, capable of supporting sales opportunities while optimizing cost‑effectiveness.
- Strong interpersonal skills, with the ability to build effective relationships within the Professional Services team and with external stakeholders.
- Attention to detail and a commitment to excellence in every aspect of work.
- Proficiency in tools such as JIRA, Confluence, Salesforce, PowerBI and Office365.
- Experience with both Agile methodologies (e.g. Scrum) and traditional approaches (e.g. Waterfall).
Solera is a global leader in B2B and B2C SaaS and hardware solutions, providing data‑driven insights to the automotive and insurance ecosystems. Our mission is to empower businesses with trusted solutions that adhere to the highest standards of data privacy, security, and integrity. We facilitate connectivity across the vehicle and property value chain, enabling smarter decision‑making through innovative services, software, enriched data, proprietary algorithms, and machine learning. With a presence in over 90 countries, we process more than 300 million digital transactions annually for over 235,000 customers and partners, delivering unparalleled performance and innovation to advance the industry.
Opportunities
- An exciting opportunity to work with a global leader in SaaS and hardware solutions.
- The chance to deliver innovative products to a diverse range of clients, including some of the world's biggest brands.
- Flexible work arrangements and a hybrid working model to support work‑life balance.
Implementation Specialist (Fleet) in Wokingham employer: Omnitracs
Contact Detail:
Omnitracs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Specialist (Fleet) in Wokingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its fleet solutions. Understand their products and be ready to discuss how your skills can help them deliver exceptional customer experiences.
✨Tip Number 3
Showcase your adaptability! In interviews, share examples of how you've thrived in dynamic environments. Highlight your problem-solving skills and how you've successfully managed projects in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Implementation Specialist (Fleet) in Wokingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in fleet solutions and implementation. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Show Off Your Customer-Centric Approach: Since we’re all about delivering exceptional customer experiences, share examples of how you’ve gone above and beyond for clients in the past. This will help us see your commitment to customer satisfaction!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Omnitracs
✨Know Your Fleet Solutions
Make sure you understand the fleet solutions offered by the company. Familiarise yourself with the technical aspects, such as dashcams and telematics, so you can confidently discuss how these technologies can benefit customers during the interview.
✨Showcase Your Customer-Centric Approach
Prepare examples that highlight your exceptional customer-facing skills. Think of situations where you successfully managed customer expectations or delivered tailored solutions, as this role is all about providing outstanding customer experiences.
✨Demonstrate Your Project Management Skills
Be ready to discuss your experience in managing large-scale implementation initiatives. Highlight your ability to coordinate with various stakeholders, manage timelines, and ensure compliance with specifications, as these are crucial for the Implementation Specialist role.
✨Familiarise Yourself with Tools and Methodologies
Brush up on your knowledge of tools like JIRA, Confluence, and Salesforce, as well as Agile methodologies. Being able to speak about your proficiency in these areas will show that you're prepared to hit the ground running in a dynamic environment.