AR Supervisor

The Role

The Accounts Receivable Supervisor plays a crucial role in managing the accounts receivable department within an organization. The incumbent will ensure the team operates at the highest level of quality and productivity. The supervisor must exhibit high levels of integrity, and ethical behavior while being able to support organizational growth and development. They are responsible for setting and implementing accounts receivable policies, procedures, and ensuring compliance with internal and external accounting standards and regulations.

They are accountable for coaching, motivating, training, developing, and guiding employee performance through a variety of mechanisms. These include observations, metrics analysis, and feedback from customers, peers, management, and others.

What You Will Do

• Lead, develop, and implement process improvement initiatives.
• Manage, analyze, and report on receivables to achieve operational excellence, and track against key performance indicators such as:
• The percentage of past-due receivables.
• Adjustments, refunds, and bad debt write-offs.
• Invoice delivery time.
• Billing accuracy.
• Escalations/time to resolution.
• Customer satisfaction.
• Assist in the monthly close process, ensuring all assigned tasks are accurately and promptly completed.
• Analyze and resolve complex accounting, reporting, and process issues.
• Allocate tasks and manage team workload to ensure efficiency and productivity.
• Support the team with their daily responsibilities as needed.
• Work closely with the customers, sales, and customer service to resolve billing discrepancies and disputes.
• Ensure compliance with company policies, procedures, and applicable laws and regulations.
• Provide guidance, support, and direction to the accounts receivable team.
• 1 to 1 and performance coaching.
• Maintain productive coaching and motivation by working directly one-on-one with the team members.
• Foster a workplace that acknowledges employee accomplishments and promptly addresses concerns.
• Ensure management is provided updates on issues, key projects, and department objectives.
• Partner with Human Resources and conduct candidate interviews as necessary.
• May participate in disciplinary action of employees up to and including termination of employment.
• May participate in matters related to unemployment compensation.
• Must be able to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary.
• Assist Cash & Collections Manager with special projects.

What You Will Bring

Qualifications:

• Minimum of 3 years of experience in accounts receivable in a supervisory role.
• Bachelor’s degree in finance, accounting, or a related field.
• Strong knowledge of accounting principles, procedures, and legislation.
• Proficient in accounting software and Microsoft Office Suite, particularly Excel.
• Experience with ERP systems is preferred.

Required Skills and Abilities:

• Strong problem-solving, analytical, influencing, and negotiation skill.
• Excellent communication skills— can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients.
• Maintains presence that encourages and supports employee communications.
• Ability to plan and prioritize tasks, work well under pressure, and handle multiple tasks simultaneously.
• Excellent interpersonal skills, judgment, and decision-making skills.
• Detail-oriented with high proven accuracy.
• Excellent customer service skills.
• Ability to work with all levels of staff and management.
• Other duties as assigned.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Required to sit for extended periods of time.
• Required to wear a telephone headset to interact with clients and/or associates over the phone for 7+ hours a day.
• Required to type for extended periods of time.
• Required to work with digital displays for 7+ hours a day.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work from the office or remote.
• Ability to work hours as dictated by the project.

ACCOUNTABILITY

• This position may have subordinates.
• Decisions are escalated to a senior level.