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- Tasks: Manage customer renewals and ensure positive experiences through proactive engagement.
- Company: Join Omniplex Learning, a leader in digital learning solutions.
- Benefits: Competitive salary, flexible working, 25 days leave, and health support.
- Other info: Enjoy a vibrant work culture with regular social events and career growth opportunities.
- Why this job: Make a real impact by helping organisations thrive through exceptional learning.
- Qualifications: Experience in client-facing roles and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a commercially minded and customer-focused Renewals Specialist to join our Commercial team here at Omniplex Learning! At Omniplex Learning, our mission is simple – to enable organisations to reach their full potential through exceptional digital learning, all in one place.
As a Renewals Specialist, you’ll play a key role in retaining and growing recurring revenue by managing customer renewals, ensuring consistent positive customer experiences through proactive check‑ins and value‑led expansion conversations.
What will you do?
- Take ownership of renewal outcomes for a high-volume of accounts across our product suite.
- Be accountable for key metrics such as revenue retention, account retention, seat retention, and product usage.
- Act as the primary point of contact for customers at point of renewal, handling quoting, pricing negotiations, closing and processing.
- Engage customers proactively via email, phone and video meetings to support ongoing product usage conversations and timely renewals.
- Work closely with Account Development and Major Accounts teams to identify and progress cross‑sell and up‑sell opportunities throughout the customer lifecycle and at the point of renewal.
- Maintain accurate customer, contact and opportunity records in Salesforce to support forecasting and reporting.
Who are we looking for?
You’re organised, commercially aware and confident working at pace with customers. You’ll thrive in this role if you have:
- Experience in a client‑facing role managing renewals, accounts or a high volume of customer interactions.
- Excellent communication skills, with confidence leading phone‑based and virtual customer conversations.
- A structured approach to managing workload and prioritising competing deadlines.
- Commercial awareness, with the ability to discuss pricing, contracts and product value clearly.
- High attention to detail and a strong sense of ownership and accountability.
- Experience using CRM systems such as Salesforce.
- Experience in a digital/SaaS environment is a bonus!
What’s in it for you?
- A competitive salary that reflects your experience and expertise, plus a performance based commission structure.
- A flexible hybrid working model, with around 1-2 days a week based in our office in St Albans.
- 25 days of annual leave plus bank holidays, and an extra day for your birthday.
- An inclusive Private Medical Insurance plan, plus access to mental health and wellbeing support.
- Group Life Insurance – providing peace of mind for you and your loved ones.
- Enhanced family policies.
- Regular social events and activities.
Renewals Specialist in St Albans employer: Omniplex Learning
Contact Detail:
Omniplex Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Specialist in St Albans
✨Tip Number 1
Get to know the company inside out! Research Omniplex Learning's mission, values, and products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be leading conversations with customers, try role-playing with a friend or family member. This will help you feel more confident and articulate during those important calls.
✨Tip Number 3
Be proactive! Reach out to potential contacts at Omniplex Learning before the interview. A friendly email or LinkedIn message can make you stand out and show that you're genuinely interested in the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the challenge of being a Renewals Specialist.
We think you need these skills to ace Renewals Specialist in St Albans
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in client-facing roles. We want to see how you've managed renewals and maintained positive customer experiences, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and achievements.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to us. Mention why you’re excited about the Renewals Specialist role and how your background aligns with our mission at Omniplex Learning.
Check Your Details: Attention to detail is key! Before hitting send, double-check your application for any typos or errors. We want to see that you take pride in your work, so make sure everything is polished and professional.
How to prepare for a job interview at Omniplex Learning
✨Know Your Numbers
As a Renewals Specialist, you'll be accountable for key metrics like revenue retention and account usage. Brush up on these figures before your interview. Be ready to discuss how you've impacted similar metrics in past roles, showcasing your commercial awareness.
✨Master the Art of Communication
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to refine your approach to handling renewals and negotiations.
✨Showcase Your Organisational Skills
With a high volume of accounts to manage, organisation is key. Prepare examples of how you've successfully prioritised competing deadlines in previous roles. Highlight any tools or methods you use to stay organised, especially if you've worked with CRM systems like Salesforce.
✨Demonstrate Customer-Centric Thinking
This role is all about ensuring positive customer experiences. Think of specific instances where you've gone above and beyond for a customer. Be ready to discuss how you engage customers proactively and how you handle challenging situations to maintain strong relationships.