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- Tasks: Onboard customers to our digital learning solutions and drive adoption of our Localization product.
- Company: Join Omniplex Learning, a leader in exceptional digital learning solutions.
- Benefits: Competitive salary, flexible hybrid work, 25 days leave, and private medical insurance.
- Other info: Enjoy regular social events and excellent career growth opportunities.
- Why this job: Make a real impact by helping organisations succeed with innovative digital tools.
- Qualifications: Customer-facing experience, strong communication skills, and a proactive mindset.
The predicted salary is between 35000 - 45000 ÂŁ per year.
We’re looking for a customer-focused and commercially-aware Digital Onboarding Specialist to join our Delivery & Professional Services team here at OL! At Omniplex Learning, our mission is simple – to enable organisations to reach their full potential through exceptional digital learning, all in one place. As Digital Onboarding Specialist, you will play a key role in ensuring our digital learning solutions are successfully adopted and embedded. The primary focus is on onboarding and driving adoption of our Localization product, as well as some of our LMS and other authoring tools where required. You will be setting customers up for long-term success, and supporting ongoing adoption and in-life management through strong relationships, data-led insights, and clear workflows.
What will you do?
- Lead the onboarding of new customers to our Localization product, ensuring a smooth and confident transition from implementation to adoption.
- Act as a primary point of contact for Localization onboarding and early adoption, building trusted, long-term customer relationships.
- Support customers in setting up workflows, governance, and best practices to enable scalable and efficient usage.
- Proactively engage customers to drive adoption, address barriers, and identify opportunities for increased usage or account growth, working collaboratively with commercial teams where appropriate.
- Analyse customer usage data and adoption metrics to identify trends, risks, and opportunities for improvement.
- Work closely with Support, Account Management, Delivery, and Product teams to ensure a smooth customer experience.
- Capture customer feedback and insights to help shape improvements to processes, documentation, and the overall customer experience.
- Develop a strong understanding of the product’s commercial model, ensuring customer set‑ups are designed to support a smooth and effective end‑user experience.
Who are we looking for?
You’re customer‑centric, organised, and motivated by helping people succeed. You enjoy building relationships, understanding how customers work, and turning insight into action. You’ll thrive in this role if you have:
- Experience in a customer‑facing role, ideally within SaaS, digital learning, or technology‑enabled services.
- A strong understanding of customer onboarding, adoption, or customer success principles.
- Excellent communication and relationship‑building skills, with the ability to engage stakeholders at different levels.
- A proactive, solutions‑focused mindset, with a natural curiosity about how customers use digital tools.
- Strong organisational skills and the ability to manage multiple customer accounts effectively.
- Commercial awareness, with the ability to spot growth opportunities without a sales‑driven mindset.
- Experience with learning technologies, authoring tools, or localisation is a bonus!
What’s in it for you?
- A competitive salary that reflects your experience and expertise, and a performance related commission structure.
- A flexible hybrid working model, with around 2 days a week based in our office in St Albans.
- 25 days of annual leave plus bank holidays, and an extra day for your birthday!
- An inclusive Private Medical Insurance plan, as well as access to mental health and wellbeing support.
- Group Life Insurance – providing security and peace of mind for you and your loved ones.
- Enhanced family policies.
- Regular social events and activities.
Digital Onboarding Specialist St Albans employer: Omniplex Learning
Contact Detail:
Omniplex Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Onboarding Specialist St Albans
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing their Localization product inside out will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills. As a Digital Onboarding Specialist, you'll need to engage with customers effectively, so role-play common scenarios with a friend or mentor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re keen on joining our team at Omniplex Learning.
We think you need these skills to ace Digital Onboarding Specialist St Albans
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Onboarding Specialist role. Highlight your experience in customer-facing roles and any relevant skills that align with our mission at Omniplex Learning.
Showcase Your Communication Skills: Since this role involves building relationships, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you engage with stakeholders.
Highlight Your Customer-Centric Approach: We love candidates who are passionate about helping others succeed. Share examples of how you've supported customers in the past, especially in onboarding or adoption processes, to show us you're a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Omniplex Learning
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of the Localization product and other tools mentioned in the job description. Familiarise yourself with how they work and their benefits for customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you've successfully built relationships with customers or helped them overcome challenges. Highlight your ability to engage stakeholders at different levels and how you’ve driven adoption in previous roles. This will illustrate your customer-focused mindset.
✨Be Data-Driven
Since the role involves analysing customer usage data, come prepared with insights on how you've used data to identify trends or improve customer experiences in the past. Discuss any metrics you've tracked and how they influenced your decisions. This will show your analytical skills and commercial awareness.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the onboarding process, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.