At a Glance
- Tasks: Engage with customers, manage accounts, and ensure timely invoice payments.
- Company: Join Omniplex Learning, a leader in digital learning solutions.
- Benefits: Competitive salary, flexible working, 25 days leave, and health support.
- Other info: Enjoy a vibrant office culture with regular social events.
- Why this job: Kickstart your career in finance while building strong customer relationships.
- Qualifications: Proactive attitude, strong communication skills, and a willingness to learn.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for a proactive and confident Customer Accounts Coordinator to join our collaborative Finance team at Omniplex Learning!
At Omniplex Learning, our mission is simple - to enable organisations to reach their full potential through exceptional digital learning, all in one place. As we continue to strengthen our Accounts Receivable function, we're looking for someone who enjoys speaking with people, takes ownership of their work, and isn't afraid to pick up the phone. This is an excellent opportunity for someone early in their career who is looking to develop valuable business, customer service, and finance skills. While experience is always welcome, we're more interested in your attitude, energy, confidence, and willingness to learn.
As our Customer Accounts Coordinator, you'll play an important role in helping us maintain strong customer relationships and ensure invoices are paid on time. You will:
- Take ownership of following up overdue invoices, proactively contacting customers by phone and email to secure payment and resolve queries
- Work through a portfolio of customer accounts, ensuring actions are completed promptly and records remain up to date
- Build positive relationships with customers while confidently handling payment conversations
- Collaborate with Sales and other internal teams to resolve queries and remove barriers to payment
- Support wider Finance team administration and assist with ad-hoc tasks when required
- Provide finance support across sales ledger processing, including invoicing and account reconciliations, as well as resolving customer queries through the Finance inbox
- Maintain accurate records and help keep our finance processes organised and efficient
- Look for opportunities to improve ways of working and take initiative when issues arise
We're not necessarily looking for someone with credit control experience. We're looking for someone who is proactive, confident, and motivated to achieve results. This role could suit someone from a customer service, administration, retail, hospitality, contact centre, sales support, or graduate background who enjoys communicating with people and taking responsibility for their work.
You'll be successful if you have:
- Confidence on the phone and are comfortable speaking with customers throughout the day
- A proactive mindset - you're the type of person who takes action rather than waiting to be asked
- Energy and enthusiasm - you enjoy staying busy and bringing a positive attitude to your work
- Persistence and resilience - you're comfortable following up and seeing tasks through to completion
- Strong communication skills and the ability to build rapport with a range of people
- A positive, can-do approach and desire to make an impact from day one
A competitive salary that reflects your experience and potential. A flexible hybrid working model, with 3 days a week based in our fun and collaborative office. 25 days of annual leave plus bank holidays, and an extra day for your birthday. An inclusive Private Medical Insurance plan, as well as access to mental health and wellbeing support. Group Life Insurance - providing security and peace of mind for you and your loved ones. Enhanced family policies. Regular social events and activities.
Customer Accounts Coordinator employer: Omniplex Learning
At Omniplex Learning, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Junior Technical Account Manager in St Albans, you'll benefit from a competitive salary, a hybrid working model, and generous annual leave, all while contributing to meaningful customer relationships and growth opportunities. Our commitment to employee well-being is reflected in our inclusive private medical insurance, mental health support, and regular team activities, making us a fantastic place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Accounts Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Omniplex Learning. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Omniplex Learning before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Accounts Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Omniplex Learning:Your cover letter is your chance to shine! Tell us why you want to work at Omniplex Learning specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Omniplex Learning!
How to prepare for a job interview at Omniplex Learning
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
