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- Tasks: Assist customers at the box office, concessions, and on the floor for a fantastic cinema experience.
- Company: Join a vibrant cinema team dedicated to excellent customer service.
- Benefits: Enjoy employee discounts and flexible part-time hours.
- Why this job: Be part of the excitement in a fun environment while helping others enjoy movies.
- Qualifications: Customer service experience preferred; must be 18 or over.
- Other info: Great opportunity for teamwork and building skills in a lively setting.
*Due to Cinema Licensing Laws candidates must be 18 years of age or over.
This multi functional role includes all duties at the Box office, Concessions and Floor. High levels of customer service and product knowledge will be required through supplying information, dealing efficiently with queries and assisting patrons wherever possible.
General Floor Staff are responsible for promoting effective visitor services. Typical work activities include:
BOX OFFICE
- Ticket sales and other retail items
- Cash Handling
- Understand all ticket prices, discounts, promotional offers and other schemes
- Develop a sound product knowledge
- Ensure guidelines regarding age classification are followed at all times
FLOOR
- Prior to a screening or event, collect and check tickets and deal with any customer enquiries; after a screening or event be available to assist customers at the exit and to check and tidy the auditorium
- Assist patrons to their seats and ensure customers with access requirements are supported to and from the cinema
- Advise visitors with specific access needs on cinema access, induction loops etc
- Monitor the auditorium for illegal use of filming equipment, smoking, unruly patrons, and health & safety issues, relaying any issues management immediately.
- Monitor the screening with regards to picture quality and sound levels, relaying any issues to the management immediately
CONCESSIONS
- Have a good working knowledge of all products and up sell when possible
- Serve customers in the concessions area
- Replenish goods and undertake stock control between screenings or events
- Check-off deliveries diligently and accurately
- Ensure all daily operating tasks are carried out and recorded
GENERAL DUTIES
- Demonstrate a positive, enthusiastic and flexible attitude towards visitors and employees, recognising the importance and benefits of effective team working
- Deal with enquiries courteously and competently, whilst offering a genuine welcome to all visitors – public, educational or corporate
Job Types: Part-time, Permanent
Pay: £10.00-£12.21 per hour
Benefits:
- Employee discount
- On-site parking
Application question(s):
- Due to cinema licensing regulations, this role is restricted to individuals aged 18 or over. Are you able to confirm that you meet this age requirement?
Experience:
- customer Service: 1 year (preferred)
Work Location: In person
General Assistant employer: Omniplex Cinemas
Contact Detail:
Omniplex Cinemas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant
✨Tip Number 1
Get to know the cinema inside out! Familiarise yourself with ticket prices, promotions, and all the products at the concessions. This way, when you chat with potential employers, you can show off your product knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios you might face on the job. The more comfortable you are dealing with queries and complaints, the better you'll shine in interviews.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you're genuinely interested in working with us. Plus, it’s a great way to stay updated on any new roles that pop up.
✨Tip Number 4
Be ready to demonstrate your teamwork skills! Think of examples where you've worked well with others, especially in busy environments. This will help you stand out as someone who can contribute positively to our cinema team.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We love candidates who can demonstrate their ability to deal with queries and provide a warm welcome to visitors, so share specific examples of how you've done this in the past!
Know Your Stuff: Familiarise yourself with the cinema's offerings and ticketing systems. We want to see that you have a good understanding of product knowledge and can confidently discuss ticket prices, discounts, and promotions in your application.
Be Enthusiastic!: Your attitude matters! We’re looking for someone who can bring a positive and flexible approach to the role. Let your enthusiasm shine through in your written application – it’ll make you stand out from the crowd!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Omniplex Cinemas
✨Know Your Stuff
Make sure you have a solid understanding of the cinema's ticket prices, discounts, and promotional offers. Brush up on your product knowledge for concessions too, as being able to answer questions confidently will impress the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer. This role is all about making patrons feel welcome, so let that shine through!
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with an unruly patron or assisting someone with access needs. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Team Spirit
This role requires effective teamwork, so be prepared to discuss how you work well with others. Share examples of how you've collaborated in previous jobs and highlight your positive attitude towards team dynamics. Show them you're not just a lone wolf!