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- Tasks: Assist customers at the box office, concessions, and floor during screenings.
- Company: Exciting cinema environment with a focus on customer service.
- Benefits: Competitive pay, employee discounts, and on-site parking.
- Why this job: Join a fun team and create memorable experiences for moviegoers.
- Qualifications: Customer service experience preferred; must be 18 or over.
- Other info: Flexible part-time role with opportunities for growth.
*Due to Cinema Licensing Laws candidates must be 18 years of age or over.
This multi functional role includes all duties at the Box office, Concessions and Floor. High levels of customer service and product knowledge will be required through supplying information, dealing efficiently with queries and assisting patrons wherever possible.
General Floor Staff are responsible for promoting effective visitor services. Typical work activities include:
BOX OFFICE
- Ticket sales and other retail items
- Cash Handling
- Understand all ticket prices, discounts, promotional offers and other schemes
- Develop a sound product knowledge
- Ensure guidelines regarding age classification are followed at all times
FLOOR
- Prior to a screening or event, collect and check tickets and deal with any customer enquiries; after a screening or event be available to assist customers at the exit and to check and tidy the auditorium
- Assist patrons to their seats and ensure customers with access requirements are supported to and from the cinema
- Advise visitors with specific access needs on cinema access, induction loops etc
- Monitor the auditorium for illegal use of filming equipment, smoking, unruly patrons, and health & safety issues, relaying any issues management immediately.
- Monitor the screening with regards to picture quality and sound levels, relaying any issues to the management immediately
CONCESSIONS
- Have a good working knowledge of all products and up sell when possible
- Serve customers in the concessions area
- Replenish goods and undertake stock control between screenings or events
- Check-off deliveries diligently and accurately
- Ensure all daily operating tasks are carried out and recorded
GENERAL DUTIES
- Demonstrate a positive, enthusiastic and flexible attitude towards visitors and employees, recognising the importance and benefits of effective team working
- Deal with enquiries courteously and competently, whilst offering a genuine welcome to all visitors – public, educational or corporate
Job Types: Part-time, Permanent
Pay: £10.00-£12.21 per hour
Benefits:
- Employee discount
- On-site parking
Application question(s):
- Due to cinema licensing regulations, this role is restricted to individuals aged 18 or over. Are you able to confirm that you meet this age requirement?
Experience:
- customer Service: 1 year (preferred)
Work Location: In person
General Assistant employer: Omniplex Cinemas
Contact Detail:
Omniplex Cinemas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant
✨Tip Number 1
Get to know the cinema inside out! Familiarise yourself with ticket prices, promotions, and all the products at the concessions. This way, when you chat with potential employers, you can show off your product knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios you might face on the job. Being able to demonstrate your ability to deal with queries and provide a warm welcome will set you apart from other candidates.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you're genuinely interested in working with us. Plus, it’s a great way to stay updated on any new roles that pop up.
✨Tip Number 4
Be ready to showcase your teamwork skills! During interviews, share examples of how you've worked well with others in the past. This role is all about collaboration, so showing that you can be a team player will definitely impress.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We love candidates who can demonstrate their ability to deal with queries and provide a warm welcome to patrons, so share specific examples of how you've done this in the past!
Know Your Stuff: Familiarise yourself with the cinema's offerings and ticketing systems. We want to see that you have a good understanding of what we do, so mention any relevant product knowledge or experiences that relate to the role.
Be Enthusiastic!: Your application should reflect a positive and flexible attitude. We’re looking for team players who are genuinely excited about providing great visitor services, so let your enthusiasm shine through in your writing!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application!
How to prepare for a job interview at Omniplex Cinemas
✨Know Your Stuff
Make sure you have a solid understanding of the cinema's ticket pricing, discounts, and promotional offers. Brush up on the products available at the concessions stand too. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you dealt with difficult customers or went above and beyond to help someone. This will demonstrate your ability to handle queries and assist patrons effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with an unruly patron or assisting someone with access needs. Practise your responses to these scenarios so you can showcase your problem-solving skills and your commitment to visitor services.
✨Bring Enthusiasm and Positivity
A positive attitude goes a long way in this role. During the interview, let your enthusiasm shine through. Show that you’re flexible and ready to work as part of a team. This will resonate well with the interviewers and highlight your fit for the dynamic environment of a cinema.