At a Glance
- Tasks: Lead client operations to ensure seamless delivery and operational excellence across projects.
- Company: Join a dynamic team at Omnicom Production, a leader in innovative client solutions.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on modernising client experiences and workflows.
- Why this job: Make a real impact by shaping client engagement and driving operational success.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 49500 - 60500 £ per year.
The Client Operations Lead is responsible for ensuring seamless end-to-end delivery by designing, operationalizing, and scaling the delivery methodology and infrastructure that powers our client partnership.
This role bridges programme delivery strategy and execution, ensuring that Omnicom Production (OP) delivers operational excellence, clear accountability, and modern, efficient workflows for clients across markets and capabilities.
The Client Operations Lead works cross-functionally to define how we work, track performance, and implement tools and processes that drive consistent, high-quality service.
KEY RESPONSIBILITIES
- Operational Excellence
- Assess and evolve client-specific operating delivery frameworks to ensure efficiency, scalability, and clarity.
- Conduct audits of current workflows, roles, and resourcing structures to identify improvement areas.
- Define and implement best-in-class ways of working, with clear roles & responsibilities (R&R) for each function.
- Standardize workflows across regions and teams to drive consistency and quality.
- Ensure that OP platforms, processes, and documentation are fully adopted and optimized.
- Service Design & SLA Implementation
- Partner with Client Director and Client Commercial Leads to define the Service Level Agreements (SLAs) that set clear expectations for quality, responsiveness, and delivery across all stages of client engagement, while ensuring they align with contract terms, scopes of work, and client priorities.
- Implement tracking and internal and client escalation mechanisms to ensure SLA compliance and resolve issues proactively.
- Communicate SLAs and service expectations clearly to internal teams and external partners and build processes that capture adherence to SLAs for reporting.
Implement escalation mechanisms to resolve issues proactively.
- Align delivery, technology, and commercial strategy into a unified operating model tailored to each client’s needs.
- Work closely with IT teams to implement technology solutions that enhance service delivery and operational efficiency.
- Ensure seamless onboarding of tools across client teams and monitor adoption and performance impact.
- Performance Management
- Build a strong performance framework through clear SLAs. Monitor, enforce, and improve service standards to deliver consistently high client satisfaction
- Partner with Client Director to design and implement operational performance metrics/KPIs
- Partner with Finance and Technology to develop and maintain systems to capture data through the smart use of technology, to track and report operational activity across regions, projects, and delivery teams that provide visibility into operational performance.
- Provide consistent updates to internal leadership and client stakeholders on operational performance and engagement health
- Provide transparency through dashboards and reporting systems that track delivery, highlight risks, and inform decision-making. standards to deliver consistently high client satisfaction
- Champion operational excellence and adoption of OP tools, processes, and platforms.
- Support transitions from legacy models to new, scalable frameworks with minimal client disruption.
- Ensure that client and project data is up to date, centralized, and used to identify trends, risks, and opportunities.
- Client Engagement Model
- Collaborate with Client Leads and Finance teams to shape commercial models that reflect operational realities and client needs.
- Team Management
- Work closely with the OP capacity team to ensure the right resources are in place to meet client demands.
- Ensure clarity of team roles and responsibilities and areas of ownership.
- Support the onboarding and alignment of new teams or partners into the client operating model.
- Serve as the operational point of contact for complex or multi-region delivery initiatives.
- Work with regional teams to ensure rigor and compliance with global ways of working and capture their input and feedback to continually optimize and improve.
- Provide guidance and support to regional teams to ensure consistency in delivery and share best practices to maximize quality and speed to market.
- Modernization of Programme Management and Operations
- Deliver and demonstrate leadership that drives the delivery of quality work across the business: work fidelity, quality control, brand fit, tone of voice, and beyond.
- When possible, introduce and apply generative and dynamic technologies, dynamic reporting, and innovative technologies to modernize the client experience.
- Continuously improve how OP shows up, presents work, and communicates impact.
- KPIs
- Programme delivery on time / budget / quality
- Process / tools / methodology compliance
Global Client Operations Director in London employer: Omnicom Production
As a leading creative agency, we pride ourselves on fostering a vibrant work culture that champions creativity and collaboration. Our hybrid model allows you to thrive both onsite at Blackfriars and from the comfort of your home, ensuring a balanced work-life dynamic. With a commitment to employee growth, we offer opportunities to deepen your expertise while working on diverse projects that push the boundaries of content production.
StudySmarter Expert Advice🤫
We think this is how you could land Global Client Operations Director in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Global Client Operations Director at Omnicom Production!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Omnicom Production or be willing to refer you for that Global Client Operations Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Omnicom Production who’s on the lookout for their next Global Client Operations Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Global Client Operations Director role at Omnicom Production!
We think you need these skills to ace Global Client Operations Director in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Omnicom Production. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Omnicom Production
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Omnicom Production. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
