At a Glance
- Tasks: Manage client accounts, ensuring high-quality service and proactive communication.
- Company: Join KINESSO, a leading performance marketing agency with a global presence.
- Benefits: Enjoy competitive salary, career growth, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for professional development and innovation.
- Why this job: Make a real impact by helping clients achieve their digital marketing goals.
- Qualifications: Strong understanding of digital channels and excellent communication skills required.
The predicted salary is between 38250 - 46750 £ per year.
KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients.
We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation.
KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry.
We have extensive offerings spanning performance marketing and data and technology.
Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs.
The company has more than 6,000 employees operating in more than 60 countries.
Learn more at www.
KINESSO. com
Role summary
The role of the Client Success Account Manager is focused on strengthening client retention and supporting the sustainable growth of assigned accounts.
You will act as a key day-to-day client contact, building trusted relationships and ensuring clients receive a proactive, professional and high-quality service.
You will independently manage smaller and mid-sized accounts, while supporting Account Directors and Business Directors on larger, more complex relationships.
Working closely with internal channel and craft teams, you will oversee the delivery of cross-channel activity, ensuring projects are well managed, campaigns are delivered to plan, and clients are kept consistently informed of progress, performance and next steps.
You will have a strong understanding of the digital channels we work across and be confident interpreting performance, identifying opportunities and contributing to client strategies and plans.
You will be expected to turn data and channel insight into clear recommendations, working with specialists to ensure activity is optimised against agreed objectives.
Alongside client service and delivery, you will play an active role in identifying opportunities to develop your accounts.
This includes developing an understanding of clients' wider business challenges, staying informed of our broader service offering, and working with senior account leads to identify relevant cross-sell and up-sell opportunities.
You will be highly organised, commercially aware and collaborative, taking ownership of the quality of account documentation, reporting, project processes and client communications.
You will also help motivate and coordinate internal teams, ensuring activity is delivered efficiently and to a consistently high standard.
Responsibilities
- Digital Expertise
- Develop a strong working knowledge of the digital channels we work across, including PPC, SEO, Affiliates, Social and Programmatic, and stay up to date with relevant industry news, trends and developments.
- Build confidence in interpreting cross-channel performance and understanding how channels work together to achieve client objectives.
- Develop full working knowledge of key reporting, analytics and tracking tools, alongside strong Excel and Power Point skills.
- Communicate digital performance, opportunities and recommendations clearly and confidently to both internal teams and clients.
- Contribute to the development of cross-channel strategies, plans and performance narratives.
- Proactively seek opportunities to improve ways of working, both internally and with clients.
- Account / Client Management
- Take day-to-day ownership of assigned client accounts, ensuring all activity is delivered in line with agreed plans, targets, timelines and budgets.
- Build strong, trusted relationships with day-to-day client contacts through regular formal and informal communication.
• Work with channel teams to ensure that
- campaign and project timelines, cost estimates, schedules and forecasts are accurately developed, communicated and adhered to;
- activity is set up, monitored and optimised in line with briefs, best practice and agreed performance targets;
- reporting is accurate, insightful and delivered on time;
- risks, blockers and opportunities are identified early and escalated appropriately.
- Coordinate internal teams and manage project workflows to support smooth, efficient delivery across all planned activity.
- Prepare and contribute to cross-channel strategies, client plans, performance reviews and quarterly business reviews.
- Analyse results and work with channel specialists to develop clear, actionable recommendations based on performance learnings.
- Produce high-quality client-facing presentations and documentation in line with business brand and customer-service guidelines.
- Develop and distribute accurate contact reports, meeting minutes, status reports and action trackers.
- Keep clients and internal account teams informed of account activity, project progress, key decisions and next steps.
- Support account forecasting, budget tracking and commercial planning, escalating issues or risks to senior account leads where appropriate.
- Identify potential cross-sell and up-sell opportunities, collaborating with senior leads and relevant specialists to develop them.
- Support new-business activity where appropriate, including research, proposal development and pitch preparation.
- Bring a proactive, solution-focused mindset to client challenges, identifying opportunities to improve performance, processes and ways of working.
- Contribute ideas and informed opinions on clients' businesses, our services and the wider digital landscape.
- Develop a strong understanding of each clients' business, products, services, customers, competitors and industry environment.
- Work closely with channel specialists and Strategy/Insights teams to identify client challenges and develop relevant solutions.
- Stay alert to new platform features, partner products, industry trends and innovation that could positively impact client KPIs.
- Support the development of relevant industry updates, thought leadership and points of view for clients.
- Demonstrate growing commercial awareness, including an understanding of account scope, profitability, budgets and contractual commitments, while working with senior leads on more complex commercial matters.
- #J-18808-Ljbffr
Client Success Account Manager in Leeds employer: Omnicom Media UK
Join an award-winning team as a Senior Paid Social Executive, where you will thrive in a dynamic hybrid work environment that fosters collaboration and innovation. With opportunities for professional growth and development, you'll engage with a diverse range of clients and industries, enhancing your skills in the ever-evolving digital landscape. Our supportive culture prioritises teamwork and client success, making it an ideal place for passionate individuals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Account Manager in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Omnicom Media UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Omnicom Media UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Account Manager in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Omnicom Media UK:Your cover letter is your chance to shine! Tell us why you want to work at Omnicom Media UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Omnicom Media UK!
How to prepare for a job interview at Omnicom Media UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
