HR Operations Manager

The People/HR Operations Manager plays a key role in overseeing and managing the daily operations of the People Services team. This position is integral to the continuous operation of the People Services Hub, which has two main areas—People Operations and payroll administration—focused on improving efficiency, reducing costs, and standardising and streamlining processes to achieve service excellence and promote a positive employee experience across the full employee life cycle.

As the team evolves, it will adopt and implement a tiered approach to service delivery and specialised areas that enhance excellence and employee experience.

• Team Leadership: Lead, coach, and develop a team of People Services Executives and Administrators, ensuring clarity of purpose, strong engagement, and high performance in a tiered people services environment.
• Service Delivery Excellence: Ensure the timely and accurate execution of life cycle processes, including employee data management, monthly payroll input, benefits administration, and People queries, while adhering to established service level expectations (SLEs) and customer satisfaction metrics.
• Process Excellence: Identify opportunities to streamline and enhance People processes, leveraging technology and automation to increase efficiency and accuracy.
• Issue Resolution: Act as a point of escalation for complex People queries or issues, providing guidance and resolution to ensure employee concerns are addressed promptly.
• People Analytics & Reporting: Utilise People data and analytics to generate insights, trends, and reports that inform decision-making and support strategic initiatives.
• Compliance & Audit Readiness: Evolve quality control measures to review and monitor the accuracy and completeness of team input into People systems and documents.
• Team Coaching and Development: Identify training needs for the People Services team and provide coaching, guidance, and support with professional development opportunities.
• Stakeholder Collaboration: Collaborate with agency people teams and other relevant departments to ensure alignment of People services with business objectives.
• Specialist Operations Oversight: Proactively seek opportunities to enhance and evolve the People Services function.
• Project Delivery and Roll Out: Identify opportunities for automation and play a key part in the roll out of priority and BAU projects.

• People operations experience, including time spent in a supervisory or team manager role.
• Strong leadership and People management skills.
• Proficiency in HRIS systems—specifically Workday and MS Office Suite.
• Knowledge of learning systems and case management systems like JIRA is desirable.
• Excellent problem solving and decision-making skills.
• Strong understanding of People processes policies and compliance.
• Effective communication and interpersonal skills.
• Analytical mindset with the ability to leverage data for insights.
• Continuous improvement and change mindset orientation.
• Customer-centric approach with a focus on delivering exceptional service.

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely) to ensure that we meet the needs of both our people and our business.

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best.

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging.