At a Glance
- Tasks: Lead client operations for Dyson, ensuring smooth delivery and operational excellence.
- Company: Join PHD, a creative media agency with a focus on innovation and growth.
- Benefits: Enjoy flexible working hours, hybrid model, and a supportive environment.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact on Dyson's transformation and enhance client relationships.
- Qualifications: 10+ years in client operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
The PHD EMEA Client Operations Lead is accountable for driving operational excellence that strengthens client relationships, improves responsiveness, and delivers a scalable high-quality client experience across key accounts. This role leads the operational system that underpins delivery - spanning budget stewardship, controls and governance, tools and workflow discipline, and the practical ways of working that ensure campaigns and programmes execute with accuracy and confidence.
Working in close partnership with Client Leaders, Finance, Activation and Media Capability, the role ensures client operating models are robust, fit-for-purpose and consistently applied across markets, and that transitions, onboarding and transformation land smoothly with minimal disruption. The role also plays an important role within the Client Operations community across PHD EMEA, strengthening capability, consistency and reusable operational best practice, enabling us to handle infinite complexity through advanced automation, AI agents, integrated data & tech solutions, and meticulously codified processes.
The key client for this role will be Dyson – a flagship client for Omnicom Media. Following a recent retention, this client is undergoing a significant transformation process to deliver a best in class operating model based on market-leading technology infrastructure. A key function of this role will be to ensure the successful delivery of Dyson’s new operating model and transformation commitments.
Skills & experience:
- 10+ years of experience in client operations, agency operations, delivery governance or operational leadership within a complex, multi-market environment.
- 5+ years of leadership experience in operations or client operations.
- Strong understanding of media workflows, financial operations and delivery models.
- Proven ability to design, embed and govern operational processes at scale.
- Comfortable making decisions in ambiguous, multi-stakeholder environments.
- Strong client credibility and calm executive presence.
- Pragmatic, outcome-focused mindset with a bias toward simplification and clarity.
- Proven capability to inspire, motivate, and guide teams through organisational change.
- Highly developed skills in building consensus and influencing senior leaders, clients, and internal teams.
About the Agency:
PHD is a growth-focused media agency driven by innovation and creativity. Founded in London in 1990, we were the first media agency to offer strategic and creative planning at a time when the industry was about buying cheaply and quickly. Our founders saw a bright future where smart thinking and clever planning could help brands grow faster than their competitors. Over the many years that have followed, we have continued to build on this defining ethic — with our evolution shaped by a continual investment in thought leadership. And we continue to ensure that our capability and approach evolve in line with changes in media, data, technology, commerce, society, and legislation.
Today, with over 100 offices in 74 countries, we continue to create remarkable campaigns that lead to remarkable growth – using the extending canvas of data and technology.
Flexible Working:
At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working.
Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30. We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.
Be Your Best:
We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.
Diversity, Equity & Inclusion at OMG:
At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.
Client Operations Lead - Dyson EMEA in London employer: Omnicom Media Group
PHD EMEA is an exceptional employer that prioritises operational excellence and client relationships, particularly in its partnership with Dyson. With a strong commitment to flexibility, diversity, and employee growth, the company fosters a collaborative work culture that empowers individuals to thrive while balancing professional and personal commitments. The hybrid working model and focus on innovation ensure that employees are well-supported and engaged in their roles, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations Lead - Dyson EMEA in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Dyson or PHD. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show how your experience aligns with their mission, especially around operational excellence and client relationships. We want to see that you get what they’re all about!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in client operations and leadership can help drive success at Dyson. Keep it concise and impactful – we love a good story that highlights your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the amazing work we do.
We think you need these skills to ace Client Operations Lead - Dyson EMEA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Operations Lead role. Highlight your experience in client operations and operational leadership, especially in complex environments like Dyson's.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven operational excellence or improved client relationships in your previous roles. Numbers and outcomes speak volumes!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language that reflects the job description, focusing on your ability to simplify processes and deliver results.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Omnicom Media Group
✨Know Your Client Inside Out
Before the interview, dive deep into Dyson's recent initiatives and transformations. Understanding their operating model and how it aligns with your role will show that you're not just interested in the position but also invested in their success.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in client operations. Be ready to discuss how you've inspired teams through change and navigated complex environments, as this role requires a strong ability to guide others.
✨Demonstrate Operational Excellence
Be prepared to talk about specific operational processes you've designed or improved in previous roles. Highlight your experience with budget stewardship and governance, as these are crucial for ensuring high-quality client experiences.
✨Emphasise Your Collaborative Spirit
This role involves working closely with various teams. Share examples of how you've built consensus and influenced senior leaders in past projects. Showing that you can foster collaboration will resonate well with the interviewers.
