Account Manager, Events in London

About the Role:

Reporting to: Senior Account Director

Fuse is looking for an experienced Account Manager who thrives within a fast-paced agency environment. You will assist in delivering the Sole & Exclusive experiences for a high-profile client. You and your team will be responsible for delivering once in a lifetime experience for guests and consumer winners across multiple UEFA Club Competitions as well as general account management.

The main day-to-day responsibilities will include, but are not limited to:

• Guest Management Systems: Use the existing system to send invitations to guests and regularly monitor responses and data.
• Development: Support the development of the online guest management systems. Ensure they are user-friendly, efficient, and aligned with the branding guidelines of the sponsor.
• Systems training & support: Provide support and guidance to new users of the system, establishing best practices, monitoring progress as well as training and supporting clients.
• Merchandise: Monitor inventory and suggest new items to enhance guest experience. Maintain accurate inventory records, conduct regular audits, and implement strategies to minimize loss or excess. Coordinate delivery logistics, working with shipping partners for prompt and efficient merchandise delivery. Resolve delivery issues and ensure clear communication with stakeholders.
• Activation Management: Oversee all aspects of event or promotional activations, ensuring seamless execution from planning to completion.
• Deadline Management: Monitor and enforce timelines for project milestones, guaranteeing all deliverables are met on schedule.
• Briefing Document Creation: Develop comprehensive briefing documents to clearly communicate objectives, requirements, and expectations to relevant stakeholders.
• Conduct Briefings: Lead effective briefing sessions with team members and partners to ensure alignment and understanding of project goals.
• Issue Resolution: Proactively identify and address challenges or issues that arise during planning and execution, ensuring minimal disruption to operations.
• Deliver Outstanding Guest Experience: Execute all activities with a focus on providing an exceptional experience for guests, upholding the company's quality standards.
• Account & Client Management: Be a reliable and knowledgeable member of the Account team supporting junior and senior staff as required to deliver client needs.
• Client Relationship Management: Develop and maintain strong relationships with the Client, ensuring their needs are met with the highest level of service.
• Project Management: Manage multiple match days simultaneously, ensuring all deadlines are met and stakeholders are kept informed of progress. Keep existing project management tools updated and accurate to ensure efficient workflow and effective communication.
• Meetings: Support the Account Executive on managing internal and external meetings ensuring rooms, diary invites, agendas and minutes are completed accurately.
• Budget Management: Complete timesheets, raise POs, track invoice payments and keep internal budgets updated.

General:

You will be required to work in and around UEFA match days, so dedication to this role is vital. Identify efficiencies: make recommendations within the team to streamline operations and foster a culture of continuous improvement. Support wider event project teams as needed in areas including but not limited to hospitality management, production and build, food and beverage, logistics, operations, project management and content.

Desired Skills & Experience:

• Experience in relevant roles
• Agency experience ideal, but not essential
• A passion for sport and entertainment
• Experience with online guest management systems
• UEFA experience ideal but not essential
• Client management experience
• Strong relationship building skills
• Excellent written and verbal communication skills
• Strong use of MS Office: Word, Excel, PowerPoint
• Process driven
• Excellent attention to detail
• Ability to multi-task and be solutions focused
• A can-do, positive, friendly attitude
• Experience of working with international clients would be a bonus but not essential

You need to have the ability & willingness to work flexibly, usually in the London office, with occasional UK/International travel, on-site work at events and some weekend work. This is a full-time role & you must be eligible to work in the UK.

Fuse job descriptions are not intended to be restrictive and are a guideline to the duties in this role. We are committed to providing comprehensive training & development plans for all team members.

About the Agency:

Culturally Connected, Seriously Effective. A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. These connections make our clients more memorable - the key to unlocking effectiveness. Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement. Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes. We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald's, and Just Eat.

Flexible Working:

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that's in the office or working remotely.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

Be Your Best:

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially to let us know how we can support you.

Diversity, Equity & Inclusion at OMG:

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today's society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.