At a Glance
- Tasks: Manage ticketing solutions and guest communications for high-profile clients in a fast-paced environment.
- Company: Join Fuse, a dynamic agency at the heart of sports and entertainment.
- Benefits: Competitive salary, flexible working, and opportunities for travel and professional growth.
- Other info: Work in a collaborative team with opportunities for innovation and excellence.
- Why this job: Be part of exciting UEFA events and make a real impact in client management.
- Qualifications: Experience in client management and a passion for sports; agency experience is a plus.
The predicted salary is between 35000 - 45000 £ per year.
Fuse is looking for an experienced Account Manager who thrives within a fast‑paced agency environment. Reporting to the Account Director, you will assist in delivering the Ticketing & Guest communications solutions for a high‑profile client. You and your team will be responsible for the set up, testing, roll out and management of the client’s Guest Management Systems, ordering, allocating and distribution of tickets across multiple UEFA Club Competitions as well as general account management.
Ticketing & Systems
- Support the implementation of the online guest management systems. Ensure they are user‑friendly, efficient, and aligned with the branding guidelines of the sponsor.
- Provide systems training and support to the ticketing team on how to use the system, establish best practices, monitor progress, and train and support client Ticket Managers.
- Order tickets via UEFA platforms in line with client’s requirements for each match day, ensuring all deadlines are met.
- Allocate tickets for match days, ensuring all stakeholders and guests receive their tickets promptly and accurately.
Account & Client Management
- Be a reliable and knowledgeable member of the Account team, supporting junior and senior staff as required to deliver client needs.
- Develop and maintain strong relationships with the client, ensuring their needs are met with the highest level of service.
- Work closely with UEFA & TEAM (UEFA's marketing agency) throughout the season.
- Manage multiple match days simultaneously, ensuring all deadlines are met and stakeholders are kept informed of progress.
- Keep existing project management tools updated and accurate to ensure efficient workflow and effective communication.
- Support the Account Executive on managing internal and external meetings, ensuring rooms, diary invites, agendas and minutes are completed accurately.
Budget & Commercial Management
- Complete timesheets, raise PO's, track invoice payments and keep internal budgets updated.
General
- You will be required to work in and around UEFA match days, so dedication to this role is vital.
- Identify efficiencies and make recommendations to streamline operations and foster a culture of continuous improvement.
- Support wider event project teams as needed in areas including but not limited to hospitality management, production and build, food and beverage, logistics, operations, project management and content.
- Collaborate with internal teams to ensure cohesive and integrated execution.
- Foster a collaborative environment that encourages innovation and excellence.
- Work flexibly, usually in the London office, with occasional UK/International travel, on‑site work at events and some weekend work.
- This is a full‑time role and you must be eligible to work in the UK.
Experience in Relevant Roles
- Agency experience ideal, but not essential.
- A passion for sport and entertainment.
- Experience with online ticketing portals and guest management systems.
- UEFA experience ideal but not essential.
- Client management experience.
- Strong relationship building skills.
- Excellent written and verbal communication skills.
- Strong use of MS Office: Word, Excel, PowerPoint.
- Process driven.
- Excellent attention to detail.
- Ability to multi‑task and be solutions focused.
- A can‑do, positive, friendly attitude.
- Experience of working with international clients would be a bonus but not essential.
Account Manager - Ticketing in City of Westminster employer: Omnicom Media Group
Fuse is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those passionate about sports and entertainment. With a focus on employee growth, we offer opportunities for professional development and the chance to work on high-profile projects in a fast-paced agency environment. Our London office provides a vibrant atmosphere, complemented by the excitement of working around UEFA match days, ensuring that every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Ticketing in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Omnicom Media Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Omnicom Media Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager - Ticketing in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Omnicom Media Group:Your cover letter is your chance to shine! Tell us why you want to work at Omnicom Media Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Omnicom Media Group!
How to prepare for a job interview at Omnicom Media Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
