People Services Administrator - Entry Level

The People Services Administrator plays a vital role within the People Services Hub, our People Operations Centre of Excellence, providing essential first-line administrative support to our UK and EMEA agencies in the OMG Network. This position is integral to our collaborative efforts with Agency People Teams, Talent Attraction, and OMG Group People Directors in supporting our workforce.

Now in its second year, the People Service Hub is focused on embedding and enhancing our services, driving results and optimising processes, strengthening collaboration with stakeholders and developing future-focused initiatives, including: self-service capabilities, automation and data analytics.

Team Structure: People Services Manager, People Services Team Leader, People Services Executive and People Services Administrator (this role). Working closely with Payroll Manager and Payroll Administrator.

Key Responsibilities:

• Incoming queries
• Signposting and sharing standard responses to incoming enquiries
• Triaging and escalating incoming queries where appropriate to People Services Executives, Team Leader and/or other People Team as per guidelines
• Maintaining customer focussed and results driven at all times
• Onboarding/Offboarding/Employment Changes
• Drafting contracts of employment, changes of terms and processing resignation letters
• Data entry on HR System, updating staff files, completing, following up/filing reference requests incoming/outgoing
• Issuing probation/fixed term contract/contingent worker end date reminders
• Supporting People Service Executives and Team Leader with other onboarding, offboarding and employment change administration and projects where required
• Compliance, Systems & Reporting
• Processing purchase orders, running standard monthly reports
• Supporting People Service Executives and Team Leader with staff file and Right to Work in the UK audits, expiry reminders, ad-hoc reports and staff file updates
• Payroll & Benefits
• Providing standard responses and sign posting to incoming queries relating to payroll and benefits
• Triaging and escalating incoming queries to Payroll team or People Services Executives as per guidelines
• Supporting People Services Hub with other payroll and benefits related administration where required

Managing Self: The People Services Administrator will be proactive in upskilling knowledge in People Operations space and personal development – including completing GDPR & data security training, becoming an expert on applying our HR policies and guidelines, completing assigned LinkedIn Learning, attending Employment Law training and HR4HR events as well as embracing Early Talent development opportunities and other opportunities as they arise.

The role may include other duties and responsibilities as reasonably required by the company, commensurate with the role's level and scope, to meet business needs and changing circumstances.

Skills & Competencies:

• High level of attention to detail
• A passion for continuous process improvement
• A good understanding of MS Office, with experience using Word as a minimum with a confident approach to learning new systems and processes
• Customer-focussed attitude with excellent communication skills and a commitment to delivering high quality service

Ideally, You Will Have:

• Experience in a process driven environment and managing multiple tasks and prioritise effectively
• Awareness of the types of procedures that People Operations Centre of Excellence (CoE) undertakes with an understanding of HR policies
• Data entry skills, with a track record of 100% accuracy

Join our People Team and play a vital role in delivering best in class People Services, ensuring data accuracy, and contributing to a positive employee experience across the OMG Group.

Flexible Working: At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working.

Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

Diversity, Equity & Inclusion at OMG: At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.