Enablement Manager in City of Westminster

Reporting to the Enablement Lead, this role is the first line of engagement with stakeholders and end users. It focuses on driving market readiness, working with users and champions across markets and global hubs to help define requirements for the Data, Tech and Ops (DTO) team for our global client. This role focuses on delivering high-quality training, driving market readiness, coordinating user enablement queries, and supporting programme governance and reporting. It is a hands-on, operational role that sits at the heart of end-user adoption, capability-building and communication across multiple markets.

The Senior Enablement Manager works closely with the Product Enablement team, engineering, governance, reporting and market-facing teams to ensure enablement activities are aligned to the DTO roadmap, governance framework and Right First Time standards. The Senior Enablement Manager supports the design and delivery of market enablement activities across training, onboarding, communication and programme coordination. The role acts as a structured interface between markets/hubs and the central DTO team, ensuring consistency, clarity, aligned messaging and high-quality enablement workflows. This position plays a vital role in ensuring user readiness, coordinating enablement activities across functions, responding to market queries, tracking progress and enabling a smooth rollout of DTO features, standards and ways of working.

Responsibilities

• Enablement Strategy & Standards — Support the Enablement Lead in executing the enablement strategy aligned to the DTO roadmap, governance framework and Right First Time standards.
• Certification & Learning — Contribute to the development, rollout and ongoing management of the DTO certification standard, including learning pathways, assessments, competency validation and tracking.
• Enablement Planning — Help formalise the enablement plan into structured workstreams, including timelines, training calendars, communication plans and readiness criteria.
• Governance Alignment — Ensure enablement content, guidance and messaging remain aligned with product updates, release cycles and governance changes.
• Market & Hub Engagement — Act as a day-to-day touchpoint for markets and hubs, responding to questions on enablement, onboarding, processes and user readiness.
• Engagement Routines — Run structured engagement routines including readiness assessments, adoption reviews, onboarding cycles and recurring communication touchpoints.
• Champion Network — Support the Champion network by sharing updates, facilitating discussions and gathering structured feedback.
• Issue Flagging — Monitor market sentiment, flag emerging challenges and escalate patterns or repeated issues to the Enablement Lead.
• Insights — Consolidate market feedback into actionable insights that inform product planning, support workflows and enablement improvements.
• Training & Onboarding — Deliver structured training and onboarding sessions for markets and hubs using live, virtual and recorded formats.
• Materials & Documentation — Maintain and update enablement materials, including decks, playbooks, walkthroughs, how-to guides and user-friendly documentation.
• Office Hours & Clinics — Host regular office hours, capability-building sessions and clinics to support ongoing adoption and proficiency.
• Measurement — Track training attendance, satisfaction, comprehension and adoption, identifying areas requiring further intervention.
• Training Pathways — Support development of training pathways aligned to the DTO certification standard.
• PMO & Support Coordination — Manage first-line enablement queries, ensuring accurate triage, routing and escalation.
• Reporting — Provide concise enablement updates and reporting for leadership forums, governance meetings and steering committees.
• Readiness Monitoring — Monitor market readiness, training progress and key enablement indicators, escalating risks as required.
• Tracking — Maintain structured tracking of milestones, dependencies, actions and enablement deliverables across markets.

Experience

• Experience in enablement, training, onboarding, customer success or operational programme roles.
• Confident facilitator with experience delivering structured training to global or multi-market audiences.
• Strong communication skills with the ability to simplify complex processes and translate them into clear, engaging content.
• Skilled in stakeholder management and relationship-building across regions and cross-functional teams.
• Highly organised, proactive and comfortable working within structured governance and programme delivery environments.
• Capable of managing multiple workstreams simultaneously with strong prioritisation and attention to detail.
• Familiarity with dashboarding or data-visualisation tools, with ability to demo reports and support users.
• Broad understanding of the media landscape, including how media channels operate, how campaign performance is measured and how insights inform decision-making.

Nice to Have

• General understanding of data flow and data connectivity, including how planning, media, platform and analytics data interconnect.
• Awareness of data governance, data quality and compliance, and how these impact reporting accuracy and user readiness.
• Experience supporting users in applying data, workflows or reporting tools to real business scenarios.

Flexible Working

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 - 17:30, but we offer the ability to flex around core hours of 10:30 - 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30. We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.