Account Manager, Events in City of Westminster

Reporting to: Senior Account Director, Reporting to the Senior Account Director, you will assist in delivering the Sole & Exclusive experiences for a high-profile client. You and your team will be responsible for delivering once in a lifetime experience for guests and consumer winners across multiple UEFA Club Competitions as well as general account management. The main day-to-day responsibilities will include, but not limited to: Guest Management Systems

Responsibilities

Guest Management

• Use the existing system to send invitations to guests and regularly monitor responses and data.
• Support the development of the online guest management systems, ensuring user-friendliness, efficiency and alignment with the sponsor’s branding guidelines.
• Provide training and support for new users, establishing best practices, monitoring progress, and guiding clients.

Merchandise

• Monitor inventory and suggest new items to enhance the guest experience.
• Maintain accurate inventory records, conduct regular audits, and implement strategies to minimize loss or excess.
• Coordinate delivery logistics, working with shipping partners for prompt and efficient merchandise delivery, resolving delivery issues and ensuring clear communication with stakeholders.

Activation Management

• Oversee all aspects of event or promotional activations, ensuring seamless execution from planning to completion.
• Monitor and enforce timelines for project milestones, guaranteeing all deliverables are met on schedule.
• Develop comprehensive briefing documents to clearly communicate objectives, requirements, and expectations to stakeholders.
• Lead effective briefing sessions with team members and partners to ensure alignment and understanding of project goals.
• Proactively identify and address challenges or issues that arise during planning and execution, ensuring minimal disruption to operations.
• Execute all activities with a focus on providing an exceptional guest experience, upholding the company’s quality standards.

Account & Client Management

• Be a reliable and knowledgeable member of the account team, supporting junior and senior staff as required to deliver client needs.
• Develop and maintain strong relationships with the client, ensuring their needs are met with the highest level of service.
• Work closely with UEFA & TEAM (UEFA’s marketing agency) throughout the season.
• Manage multiple match days simultaneously, ensuring all deadlines are met and stakeholders are kept informed of progress. Keep existing project management tools updated and accurate to ensure efficient workflow and effective communication.
• Support the Account Executive on managing internal and external meetings, ensuring rooms, diary invites, agendas and minutes are completed accurately.

Budget & Commercial Management

• Complete timesheets, raise PO’s, track invoice payments and keep internal budgets updated.

General

• Work in and around UEFA match days, requiring dedication to this role.
• Identify efficiencies and make recommendations within the team to streamline operations and foster a culture of continuous improvement.
• Support wider event project teams as needed in areas including hospitality management, production and build, food and beverage, logistics, operations, project management and content.

Qualifications

• Collaboration: Work closely with internal teams to ensure cohesive and integrated execution, fostering a collaborative environment that encourages innovation and excellence.
• Agency experience ideal, but not essential.
• A passion for sport and entertainment.
• Experience with online guest management systems.
• UEFA experience ideal but not essential.
• Client management experience.
• Strong relationship building skills.
• Excellent written and verbal communication skills.
• Strong use of MS Office: Word, Excel, PowerPoint.
• Process-driven.
• Excellent attention to detail.
• Ability to multi-task and be solutions-focused.
• A can‑do, positive, friendly attitude.
• Experience of working with international clients would be a bonus but not essential.

You need to have the ability and willingness to work flexibly, usually in the London office, with occasional UK/International travel, on‑site work at events and some weekend work. This is a full‑time role and you must be eligible to work in the UK.

A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. These connections make our clients more memorable — the key to unlocking effectiveness. Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement. Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes. We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent‑A-Car, McDonald’s, and Just Eat Takeaway.com. At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in‑person connections with the flexibility of remote working. Our standard working hours are 9:30‑17:30, but we offer the ability to flex around core hours of 10:30‑16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30. We encourage open conversations between our people and managers to help navigate high‑need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best — both in their careers and in their lives outside of work.