Account Manager / Customer Service Account Management in London

Senior Account Manager – Omnicom Health Medical Communications Who we are At Omnicom Health Medical Communications, we give science a story to tell. As a global leader in publications, medical affairs, regulatory consultation, and AOR medical communications, we boldly define the journey from molecule to market for pharmaceutical and biotech clients. Our agency is powered by the convergence of highly skilled people, a higher purpose, and the nexus of science and technology innovation. We support 150+ transformational medicines across pharma, biotech, and healthcare. From early‑stage discovery through commercialization, Omnicom Health Medical Communications partners with the medical communications community across the lifecycle of their assets—supercharging their science to engage and reach healthcare professionals. As a Senior Account Manager , you will execute projects independently with the support and direction of the Account Lead, including, but not limited to, timeline development and management, financial reporting and management, client-contact report development, client meeting agendas and action-item report development, interaction and coordination with other internal stakeholders (including scientific services, editorial, creative, and digital), onsite program management, materials development, concept planning, and coordination with external vendors. You will own all aspects of client and project management, including internal and client-facing kickoff meetings at the start of an initiative through to completion and delivery. Execute projects autonomously, with proven knowledge of internal processes, and capably and directly manage projects while working with interdepartmental teams Provide expert oversight of Workfront and other content management databases/portals (if applicable to account, eg, Veeva, Datavision) Work closely with Finance Director for accurate picture and preservation of account financials Correctly use existing financial tools (eg, Job Position Report) to keep team abreast of key financial data trackers and accurately use forecasting platform, in addition to keeping the team forecast up to date Partner with clients independently and lead client meetings and calls with focus on project status and completion Accurately complete client-contact reports with minimal supervision/revision At times oversee the work of and provide direction to junior team members and delegate projects to provide experience and knowledge transfer Take the lead on interdepartmental relationship issues and identify and solve problems, give and receive constructive criticism in an assertive way, and immediately and helpfully address conflicts with peers Participate in and contribute to select business planning sessions Degree in life science or degree in liberal arts, marketing or communications, with a strong appreciation for medical communications and scientific storytelling, and an interest in pharmaceutical marketing ~3-4 years of experience in account/project management in an agency setting; some pharmaceutical or healthcare-focused client experience preferred, but not required ~ Expertise in MS Office (MS Outlook, Word, Excel, Project, and PowerPoint) ~ Willingness and ability to travel for programs if requested; 10% travel likely (pending accounts) Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We will process your personal data in accordance with our Recruitment Privacy Notice .