Group Account Director

Location: 12 Bishop’s Bridge Rd, London W2 6AA

Reporting to: Client Service Director

About DDB Remedy: We strive to be the most innovative and inspiring creative healthcare agency in the world, making things happen. Through deep partnerships, smart strategy and applied creativity, we create exceptional experiences and communications. We make meaningful change in healthcare happen. Our ethos? It Happens Here. It’s our promise, our challenge, and our invitation. And if you’ve got potential to unlock, talent to unleash, and a desire to wow clients, we want to make it happen.

The opportunity: We’re seeking a Group Account Director to join our senior client partner leadership team and take ownership of a portfolio of high-profile, strategically significant accounts. Combining deep expertise in healthcare communications with strategic and operational insight, you’ll lead impactful, multi-channel campaigns that set new standards for how healthcare is communicated. As a trusted advisor and client partner, you’ll drive client strategy acting as the key liaison between clients and the agency, ensuring all work is strategically sound, creatively bold, and flawlessly executed. You’ll navigate complex, multi-stakeholder projects with precision, delivering innovative solutions that drive both client satisfaction and agency growth. In this senior leadership role, you’ll inspire and mentor a team of client partners, fostering a culture of collaboration, innovation and excellence. This is a unique opportunity to shape client strategy, drive business growth, build lasting partnerships and elevate the agency’s reputation for delivering exceptional results.

About you: As a Group Account Director, you are a strategic leader and trusted advisor with a proven ability to drive high-level client partnerships, deliver transformative solutions and lead high-performing teams. You excel at managing complex client needs, navigating challenges and consistently delivering exceptional results. With deep expertise in healthcare communications, you lead integrated, multi-channel solutions with a focus on creativity, quality and strategic alignment. Confident and experienced, you guide senior clients through challenges, manage large budgets and inspire teams to deliver impactful, innovative work. Commercially astute and entrepreneurial, you balance client needs with agency goals, identifying opportunities to add value, optimise processes and drive growth. As a leader, you foster a collaborative environment where talent thrives and excellence is paramount. Above all, you advocate for creativity and innovation, leading by example to elevate the agency’s reputation and success.

What you’ll bring:

• Extensive experience in senior account management, leading high-profile accounts and building long-term client partnerships
• Deep expertise in healthcare communications, with a strong understanding of industry challenges, opportunities and trends
• Proven success in overseeing large-scale, multi-channel campaigns across senior stakeholders and cross-functional teams
• Strong leadership skills to inspire, mentor and develop senior talent while fostering collaboration and team excellence
• Exceptional communication and presentation skills, with the ability to influence and build trust with senior clients and stakeholders
• Advanced expertise in project and account management, ensuring flawless execution of complex, multi-stakeholder initiatives
• Strategic mindset with the ability to anticipate challenges, understand client goals and deliver innovative, results-driven solutions
• A challenger, entrepreneurial mindset focused on driving innovation and delivering solutions to address clients’ business challenges effectively
• Highly organised and adaptable, with excellent time management skills to navigate fast-paced environments
• Strong commercial acumen, with proven expertise in managing budgets, driving profitability, and expanding accounts
• Passion and skill in selling the agency’s value, showcasing its strategic and creative impact on client success
• An experience and appetite to adopt AI into your and your team’s daily practices, leveraging technology to enhance efficiency, creativity and output

What we’ll need you to do:

• Client stewardship & strategy leadership
• Lead and oversee high-value, strategically critical client relationships, acting as the primary contact and trusted advisor for senior stakeholders.
• Build enduring partnerships at the highest level
• Serve as a trusted advisor, a strategic business partner to clients - offering expert counsel on creative, strategy, brand lifecycle strategy and healthcare communication solutions
• Develop a deep understanding of your clients’ business, goals, brand plans and challenges to craft strategic plans and initiatives that drive impactful outcomes and exceed expectations
• Ensure all work aligns with business objectives, delivers measurable results and fosters long-term growth
• Develop clear, strategic, and inspiring client briefs that align client needs with agency capabilities to enable impactful, insight-driven campaigns
• Lead senior-level client meetings, presenting strategic, business, or creative solutions while refining client vision and ensuring alignment
• Anticipate complex client needs and deliver proactive, forward-thinking solutions to address challenges and drive success

Project management and delivery

• Lead the development and execution of strategic project plans that align with client objectives, fostering a positive internal environment by efficiently utilizing resources, talent, and workflows
• Oversee the successful delivery of highly complex, high-value, multi-channel campaigns, managing senior stakeholders, timelines, budgets and resources with precision
• Ensure all work maintains the highest quality standards, is delivered on time and stays within budget, ensuring seamless execution from concept to completion
• Collaborate with strategic, creative, production and project management teams to deliver outputs that exceed expectations and achieve impactful, measurable results
• Provide oversight of deliverables at every stage, ensuring quality, consistency and alignment with client objectives and strategic goals
• Inspire, guide, and mentor Account Directors, Managers, and junior team members, ensuring effective task delegation, deadline management and professional development

Financial and commercial responsibilities

• Own the P&L for all accounts under your leadership, driving profitable growth while ensuring the financial health of each account
• Strategically monitor account and project profitability, addressing financial challenges proactively to maintain strong overall performance
• Lead the creation, management, and oversight of budgets, timelines and client forecasts, ensuring accuracy and accountability in tracking and reporting
• Take ultimate responsibility for financial health checks, month-end reporting, and forecasting in close collaboration with Business Directors or Senior Management Team
• Identify and implement opportunities for process optimisation, enhancing efficiency and maximising value for both clients and the agency

Business growth and strategy

• Drive significant account growth by identifying and capitalizing on strategic opportunities, deepening client relationships and increasing revenue streams
• Take a leadership role in setting and achieving business development objectives, aligning with the agency’s long-term growth strategy
• Partner with senior leadership to craft and deliver persuasive new business proposals, pitches, and presentations that fuel agency growth
• Lead pitch presentations, develop compelling proposals and represent the agency in front of prospective clients
• Collaborate with senior leadership to shape the agency’s vision, identifying opportunities for diversification, innovation and expansion of service offerings
• Contribute to the development of best practices, new initiatives, and processes that drive operational efficiency and enhance the client experience
• Promote DDB Remedy’s ethos of “It Happens Here”, fostering creativity, inclusivity and innovation
• Serve as a senior agency ambassador at industry events, conferences and client functions

Team leadership and development

• Lead, motivate, and mentor a team of Account Directors, Account Managers and Executives, ensuring they are supported, inspired and continually receiving coaching to grow professionally
• Build a collaborative, high-performing culture that reflects agency values and encourages innovation
• Foster an environment where our Four Freedoms thrive (Freedom to Fail, Freedom From Fear, Freedom From Chaos, Freedom To Be)
• Serve as a department and agency role model for leadership, accountability, and operational excellence
• Demonstrate and champion a growth mindset within the team by encouraging continuous learning, embracing challenges and supporting adaptability in a rapidly evolving environment
• Carry out line management responsibilities, including performance reviews, delivering constructive feedback, identifying growth opportunities and developing tailored development plans for team members
• Delegate and oversee tasks to ensure timely, budget-conscious and high-quality delivery
• Embrace DDB Remedy’s ethos of “It Happens Here”, fostering creativity, inclusivity and innovation
• Act as an escalation point, resolving challenges efficiently while maintaining strong client relationships
• Drive bold, innovative creative solutions that deliver strategic and commercial impact
• Advocate for creativity at every stage, ensuring work is original, valuable and aligned with client goals
• Inspire clients on the power of creativity, reinforcing its role in achieving business success
• Collaborate to create the environment for creative teams to push boundaries and ensure the strongest ideas are realised
• Align creative output with insight-driven strategy to maximise campaign impact
• Shape client feedback to ensure it is actionable, constructive and aligned with creative excellence

Cross-functional collaboration

• Collaborate with senior leadership, creatives, strategists, project managers and production teams to ensure seamless project delivery and high-quality results
• Coordinate with internal and external partners to source resources, tools, and materials needed to execute campaigns successfully
• Foster an inclusive, collaborative environment where talent thrives and innovation flourishes
• Leverage senior talent and diverse perspectives to elevate work and deliver impactful results
• Maintain clear, consistent communication with stakeholders to ensure alignment and transparency
• Lead and collaborate with cross-department teams to achieve agency goals, enhance the agency culture, and spearhead agency-wide initiatives

What’s next: At DDB Remedy, people come first. Our team is made up of talented, kind, diverse individuals, each encouraged to bring their full selves to work. It Happens Here is our commitment to helping you thrive. It’s a place where you can grow, be inspired, and build your own career pathway. We value difference and believe in creating an inclusive environment where everyone can belong and succeed. If you need any support or adjustment due to a disability during the application process, please let us know. If you're excited about the opportunity to start your journey with us, reach out to our Talent Partner, Kayla Mayston: kayla.mayston@omc.com

Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.

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