Senior Project Administrator in Bollington

Business area: Commercial & Project Operations (Operations)

Role focus: Operations

Purpose of the role: To provide high-level administrative and project-related support across the business, with a strong focus on supporting the day-to-day operations of the Commercial & Project Operations function and contributing to wider strategic objectives.

Area Responsibilities

• Project and operational administration (90%)
  • Provide project support across the Commercial & Project Operations team, such as but not limited to:
  • Complete publication submissions (e.g. abstracts, posters and manuscripts), from initial request for dummy submission through to publication or cancellation, including liaison with project teams and journals as appropriate.
  • Source journal articles based on project need.
  • Develop project contracts in accordance with template and client specifications.
  • Generate project codes in line with defined processes.
  • Input of proposal/project data to applicable business systems, and timeline set-up.

• Coordinate internal reviews and signatures of documents.
• Maintenance and update of processes and procedures.
• Development and generation of reports to support business decisions.
• Process credit card payments and complete credit card expense claims accurately.
• Track, report, and process client and third-party supplier invoices and purchase orders.

All % breakdowns are an estimate and are subject to change according to business needs.

Competencies associated with this role

• Ability to multi-task, work independently, and manage multiple priorities with flexibility, calmness under pressure, and a thorough approach to work.
• Demonstrates tenacity to follow tasks and projects through to completion.
• Demonstrates effective communication skills, ensuring that all relevant team members across the business are kept up to date with progress, activities, or challenges.
• Strong organisational and planning skills with proven ability to adapt to changing priorities and meet business-critical deadlines.
• Excellent interpersonal, written and verbal communication skills.
• Customer-focused and proactive attitude, always demonstrating professionalism and discretion.
• High standards of accuracy and attention to detail, maintaining quality and consistency under pressure.
• Ability to collaborate effectively with team members of all levels, gathering information while respecting their workload and priorities.
• Advanced proficiency in MS Office applications (Word, Excel, PowerPoint) and adaptability.

Behaviours and levels (out of 5) associated with this role

• Level 1 – You: actively contribute to one or more teams, explore ideas with others, demonstrate respect for others and their views.
• Level 2 – You also: proactively share knowledge and ideas, actively seek input from other people or disciplines, appreciate diverse views and incorporate these into decisions appropriately, appreciate expertise both within and outside your discipline.

1 Develop self and others

• Level 1 – You: understand your strengths and weaknesses, document, own and follow a personal development plan, continually look to improve by seeking and acting on feedback.

1 Drive for efficiency and performance

• Level 1 – You: understand your role and take ownership of appropriate tasks, set yourself high standards and take accountability for delivering quality work, efficiently manage your time effectively to meet deadlines and business requirements, comply with SOPs, follow guidelines and use templates as appropriate, stay occupied and offer any free time to help others.
• Level 2 – You also: take a proactive approach in all aspects of your role, take an active interest in our business performance, consistently seek out the most efficient ways of working, proactively share your improved ways of working with others.

2 Build client relationships

• Level 1 – You: act as an ‘ambassador’ for Adelphi Values through appropriate, clear and effective interactions with current or potential clients.
• Level 2 – You also: understand the basic needs of our clients, actively seek to address client needs in a manner that builds confidence and trust, assist in maintaining accurate Client Relationship Management information.

Decide and do

• Level 1 – You: make timely decisions with appropriate autonomy and act on them, show an appreciation of when and when not to seek guidance, seek clarity on what needs doing once a decision is made and do what’s agreed upon, multi-task and prioritise your actions effectively.
• Level 2 – You also: demonstrate ownership and accountability for more complex decisions and actions, thoroughly consider the implications (intended or unintended) of your actions, act with initiative in the absence of all the facts, demonstrate clear, critical thinking when making decisions.

2 Challenge and innovate

• Level 1 – You: regularly review your own ways of working, consider changes to your role and responsibilities that may benefit our business.
• Level 2 – You also: understand what our business is about and how we work, suggest ways of better delivering against our six key drivers, actively demonstrate critical thinking, developing ideas that challenge assumptions and use sound judgment.

Level 1 – You: understand your personal impact on others, making every interaction count, demonstrate empathy and personal support for your colleagues, suggest activities or initiatives that keep our culture alive and encourage fun.