At a Glance
- Tasks: Provide top-notch technical support and perform field service maintenance on cutting-edge equipment.
- Company: Join a rapidly expanding service department in a dynamic tech environment.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Work in a supportive team with a focus on health and safety.
- Why this job: Make a real difference by solving problems and enhancing customer experiences.
- Qualifications: Experience in electrical/electronic engineering and field service roles is essential.
The predicted salary is between 35000 - 45000 € per year.
The role is a high quality, conscientious Technical Services Engineer complimenting the Technical Team, and helping develop the rapidly expanding Service Department. The candidate is required to be flexible and meticulous in approach to service and needs an in depth understanding of the service sector.
Responsibilities
- Technical Support - remote support of customers via telephone and using remote support software to diagnose problems, identify user issues, monitor systems, and carry out configuration changes.
- Field Service - visiting sites to carry out planned preventative maintenance, corrective maintenance following a machine failure, installation of new equipment and installation of upgrades.
- Cassette Lab - providing a fast yet high quality turnaround for OnDemand customers new cassette and recalibration needs via the local cassette lab.
- Spare Parts Management - the appropriate maintenance of in-country spare parts, including but limited to restocking from after parts are used, stocking an appropriate level of spare parts for the machine installed base, stock taking as required by finance.
- Refurbishment - supporting sub assembly refurbishment to improve service costs and PM outcomes.
Required Technical Skills
- Electrical/Electronic – experience with industrial and domestic wiring practice, ability to follow electrical and electronic schematics from multiple vendors in high and low voltage methodologies, fault finding down to component level.
- Mechanical – ability to follow and understand mechanical drawings, where appropriate make suggestions for improvements/enhancements, use of hand tools and moving equipment for installation of large yet delicate machinery.
- Computer & IT Skills – comprehensive understanding of all core Microsoft Products, understanding of databases, knowledge of PC hardware architecture and component installation/replacement, networking installation and configuration, configuration of systems for remote support.
- Field Service Processes – stock control, procurement of auxiliary equipment, technical report writing, understanding and application of relevant quality procedures.
- Health & Safety – carry out risk assessments, identify health and safety issues with the ability to propose solutions, understanding and respect for current legislations.
Relevant higher level qualification in Electronic/Electrical Engineering. Prior relevant Field Service experience.
Work Conditions
Working time – Monday to Friday with exceptional weekend working. This position requires the ability to lift and carry assemblies weighing up to 25kg frequently, and occasionally lift heavier objects with assistance.
Field Services Engineer II in Manchester employer: Omnicell, Inc.
As a Field Services Engineer II, you will join a dynamic and supportive Technical Team dedicated to delivering high-quality service in a rapidly expanding department. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful impact. Located in a vibrant area, we offer competitive benefits and a commitment to work-life balance, making us an excellent employer for those seeking rewarding and fulfilling employment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer II in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Services Engineer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your technical expertise and experience in field service. Be ready to share specific examples of how you've tackled challenges in the past.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to electrical/electronic systems and mechanical processes. We recommend practising your responses to ensure you can confidently demonstrate your knowledge and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Field Services Engineer II in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Services Engineer II role. Highlight your relevant experience in technical support, field service, and any specific skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past experiences to show how you've tackled challenges in electrical/electronic and mechanical areas. This helps us understand your hands-on abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about the role and how your background makes you a perfect fit for our expanding Service Department. Keep it engaging and personal!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Omnicell, Inc.
✨Know Your Technical Stuff
Make sure you brush up on your electrical and mechanical knowledge. Be ready to discuss specific experiences where you've diagnosed problems or improved processes. They’ll want to see that you can follow schematics and understand wiring practices, so have some examples in mind.
✨Show Your Flexibility
This role requires a flexible approach, so be prepared to talk about times when you've adapted to changing situations. Whether it’s working late or adjusting your plans for a customer’s needs, showing that you can pivot will impress them.
✨Demonstrate Your Customer Support Skills
Since the job involves remote support, think of instances where you’ve successfully helped customers over the phone or through remote software. Highlight your communication skills and how you’ve resolved issues efficiently while keeping the customer informed.
✨Safety First!
Health and safety is crucial in this role. Be ready to discuss how you’ve conducted risk assessments or identified safety issues in past positions. Showing that you respect current legislation and can propose solutions will set you apart from other candidates.
