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- Tasks: Join our team to provide top-notch technical support and field services for cutting-edge equipment.
- Company: Dynamic company focused on innovative solutions in the service sector.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting work environment with opportunities for hands-on learning and career advancement.
- Why this job: Make a real impact by solving complex problems and enhancing customer experiences.
- Qualifications: Experience in electrical/electronic engineering and field service roles required.
The predicted salary is between 35000 - 45000 £ per year.
The role is a high quality, conscientious Technical Services Engineer complimenting the Technical Team, and helping develop the rapidly expanding Service Department. The candidate is required to be flexible and meticulous in approach to service and needs an in depth understanding of the service sector.
Essential Functions
- Be a team player, possess the ability to work under pressure to meet demanding yet specialised multi-discipline targets.
- Have advanced problem solving skills covering the multiple vendors we use on our equipment with knowledge of their setup and operation specific to their application in the MTS products.
- Willingness to work outside of normal working hours.
- Technical Support - remote support of customers via telephone and using remote support software to diagnose problems, identify user issues, monitor systems, and carry out configuration changes.
- Field Service - visiting sites to carry out planned preventative maintenance, corrective maintenance following a machine failure, installation of new equipment and installation of upgrades.
- Cassette Lab - providing a fast yet high quality turnaround for OnDemand customers new cassette and recalibration needs via the local cassette lab.
- Spare Parts Management - the appropriate maintenance of in-country spare parts, including but not limited to restocking from after parts are used, stocking an appropriate level of spare parts for the machine installed base, stock taking as required by finance.
- Refurbishment – supporting sub assembly refurbishment to improve service costs and PM outcomes.
Required Knowledge and Skills
The Responsibilities of the role are highly specialised to support our equipment yet extremely wide ranging and include many disciplines and require a unique individual with specialised skill set. The successful candidate will have the following skills:
- Electrical/Electronic - experience with industrial and domestic wiring practice, ability to follow electrical and electronic schematics from multiple vendors in high and low voltage methodologies, fault finding down to component level.
- Mechanical - ability to follow and understand mechanical drawings, where appropriate make suggestions for improvements/enhancements, use of hand tools and moving equipment for installation of large yet delicate machinery.
- Computer & IT Skills – comprehensive understanding of all core Microsoft Products, understanding of databases, knowledge of PC hardware architecture and component installation/replacement, networking installation and configuration, configuration of systems for remote support.
- Field Service Processes - stock control, procurement of auxiliary equipment, technical report writing, understanding and application of relevant quality procedures.
- Health & Safety - carry out risk assessments, identify health and safety issues with the ability to propose solutions, understanding and respect for current legislations.
Relevant higher level qualification in Electronic/Electrical Engineering and prior relevant Field Service experience.
Work Conditions
Working time – Monday to Friday. Exceptional weekend working. This position requires the ability to lift and carry assemblies weighing up to 25kg, frequently, and occasionally lift heavier objects with assistance.
Field Services Engineer II employer: Omnicell, Inc.
Contact Detail:
Omnicell, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer II
✨Tip Number 1
Network like a pro! Reach out to current Field Services Engineers on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role like this. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an interview, be ready to discuss specific projects you've worked on. Highlight your problem-solving skills and how you've tackled challenges in the field.
✨Tip Number 3
Be flexible and adaptable! Employers love candidates who can think on their feet. Share examples of times when you had to adjust your approach or work outside normal hours to get the job done. It shows you're committed and ready for anything!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like Field Services Engineer II. Plus, it shows you're genuinely interested in joining our team. Don't miss out on the chance to be part of something great!
We think you need these skills to ace Field Services Engineer II
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical skills and experience in your application. We want to see how your background aligns with the role of a Field Services Engineer II, so don’t hold back on showcasing your problem-solving abilities and knowledge of electrical and mechanical systems.
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our team. It shows us you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Omnicell, Inc.
✨Know Your Technical Stuff
Make sure you brush up on your electrical and mechanical knowledge. Be ready to discuss specific equipment you've worked with and how you've solved problems in the past. This role requires a deep understanding of various systems, so be prepared to demonstrate your expertise.
✨Show Off Your Team Spirit
As a Field Services Engineer, you'll need to work closely with others. Think of examples where you've collaborated effectively in a team setting. Highlight your ability to handle pressure and meet targets while supporting your colleagues.
✨Prepare for Real-World Scenarios
Expect to face situational questions that test your problem-solving skills. Prepare by thinking through past experiences where you diagnosed issues or implemented solutions under tight deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Company Culture
Research the company’s values and mission. Be ready to explain how your personal values align with theirs. Showing that you understand their culture and are excited about contributing to their service department will set you apart from other candidates.