Company Description OmniaMed Communications supports healthcare professionals worldwide through digital platforms designed to enhance clinical decision-making and professional development. With industry expertise, we partner with clients to deliver targeted medical communications campaigns that engage and inform healthcare audiences. Our innovative solutions are tailored to meet the dynamic needs of the medical community. By fostering meaningful connections, we contribute to improved healthcare outcomes worldwide. Central London based, hybrid full-time role The Account Manager (AM) is the central coordinator of client projects. Under the guidance of the Account/Client Services Directors (AD/CSDs), and supported by Account Executive/s (AE/s), the AM is the main point of contact for the client, building, managing, and setting expectations, and progressively working on/managing more complex, bespoke digital and F2F programmes across several accounts. General project/client management · Maintain an in-depth knowledge of the OMC group’s wider product offering, brands and general market conditions · Understand the client/s product and therapy area and how the project/s fit/s into their overall strategy · Work with the CSD/AD/Scientific Services Director (SSD) to ensure projects are clearly outlined and briefed to the internal team · Implement projects to meet the objectives of the client and OMC. This involves developing a strong client relationship and effective management of internal resources to ensure good teamwork and that OMC’s standards are maintained · Understand individual client requirements and adjust to their working preferences (Microsoft Teams/telephone/email) · Maintain a comprehensive overview of the clients and their projects, as well as deliver current work with conflicting deadlines and demands · Attends and lead weekly client meetings to provide guidance throughout the project lifecycle, ensuring that clients are proactively updated with the project status in a timely and proactive fashion · Review and have an in-depth understanding of project timelines (ensuring adherence to the client brief and internal processes), status reports and project trackers (e.g. Monitor project progress and lead the team with reporting this in regular meetings with senior management · Demonstrate excellent foresight through project risk identification, flagging any concerns internally/to the client, and being solution-focused by suggesting changes to ensure the project stays on track and within budget · Create, track and review the promotional plan for projects and the associated multi-channel promotional materials to ensure adherence to OMC and client brand guidelines and brief · Work closely with the scientific and digital services teams throughout the lifecycle of the project · Ensure that team members are following agreed protocols throughout the project and share information regarding resources, deadlines, time on jobs and changes to specification · Train in Veeva and provide guidance to junior team members to upload assets onto Veeva, ensuring that client SOPs are followed and all materials provided are to the highest standard · Take responsibility to ensure that one’s own tasks meet deadlines and project timelines · May participate in new business development with CSD/AD/BD team by proactively identifying and pursuing opportunities to grow existing business
