At a Glance
- Tasks: Be the go-to person for customer queries and support client accounts.
- Company: Join a fast-growing logistics company in Annesley.
- Benefits: Enjoy a competitive salary, career growth, and a supportive team.
- Other info: Permanent position with opportunities for professional development.
- Why this job: Make a real difference in customer service and build strong relationships.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Location: Annesley, Nottinghamshire
Salary: Negotiable depending on experience
Hours: Monday to Friday, 09:00am - 5:30pm
Contract Type: Permanent
SECURE PERMANENT POSITION!
Omnia Resourcing is recruiting on behalf of our client for an experienced Customer Services Executive to join a fast-paced and growing logistics operation based in Annesley. This is an excellent opportunity for someone with strong administration and customer service experience who enjoys working in a busy environment and building strong client relationships.
The successful candidate will play a key role in supporting client contracts, managing customer communications, and ensuring high service levels are maintained across all operations.
Key Responsibilities:- Serve as the main point of contact for customer and client enquiries via phone and email.
- Provide timely and professional responses in line with agreed service levels.
- Support the management and development of client accounts.
- Process orders, monitor shipments, and update customer records and reporting information.
- Work closely with internal departments to resolve issues quickly and effectively.
- Complete a variety of administration tasks to support operational efficiency.
- Maintain accurate records and documentation.
- Build and maintain positive working relationships with clients and colleagues.
- Support change management activities with minimal disruption to service.
- Previous experience within a customer service, administration, or client-facing role.
- Logistics, supply chain, or warehouse administration experience would be advantageous.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple tasks and deadlines.
- Good problem-solving abilities and a proactive approach.
- Strong attention to detail and accuracy.
- Good knowledge of Microsoft Office applications, particularly Excel.
- Experience using CRM or Warehouse Management Systems would be beneficial.
- Ability to work effectively in a fast-paced environment.
- Permanent full-time opportunity.
- Competitive salary package depending on experience.
- Supportive and collaborative working environment.
- Opportunities for professional development and career progression.
- Join a growing and successful logistics operation.
If you are an organised and customer-focused professional looking for your next opportunity, we encourage you to APPLY today!
Customer Services Executive in Nottingham employer: Omnia Resourcing - Resourcing
Join a dynamic logistics operation in Annesley, Nottinghamshire, where your role as a Customer Services Executive will be pivotal in fostering strong client relationships and ensuring exceptional service delivery. Enjoy a supportive and collaborative work culture that prioritises professional development and offers a competitive salary package, all while being part of a growing team dedicated to operational excellence.
Contact Details:
Omnia Resourcing - Resourcing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Services Executive role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and understand their logistics operations. Be ready to discuss how your previous experience aligns with their needs, especially in customer service and administration.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for customer service roles, and make sure you can highlight your problem-solving skills and attention to detail.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Services Executive in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and administration experience. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Services Executive role. Share specific examples of how you've built strong client relationships in the past.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your excellent interpersonal skills. Keep your language clear and professional, just like you would when dealing with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Omnia Resourcing - Resourcing
✨Know the Company Inside Out
Before your interview, take some time to research the logistics operation and its values. Understanding their mission and how they operate will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved issues or built strong relationships with clients, as this is crucial for the Customer Services Executive role.
✨Demonstrate Organisational Skills
Since the job requires managing multiple tasks, be ready to discuss how you prioritise and organise your workload. You could mention tools or methods you use to stay on top of your responsibilities, which will show your proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or opportunities for professional development. This not only shows your interest but also helps you gauge if the company is the right fit for you.
