At a Glance
- Tasks: Deliver exceptional customer service in a vibrant airport lounge environment.
- Company: Join a prestigious airline lounge team at Heathrow.
- Benefits: Earn £13.50 per hour with full training and dynamic shifts.
- Other info: Enjoy varied duties and the chance to work in a premium setting.
- Why this job: Be part of a fast-paced team and enhance your hospitality skills.
- Qualifications: 1 year of customer service experience in hospitality or similar roles.
The predicted salary is between 28000 - 30000 £ per year.
Are you passionate about delivering outstanding customer service? We are looking for a professional and friendly Lounge Host/Hostess to join a premium airport lounge team in the Heathrow area.
What We Offer
- Competitive pay: 13.50 per hour
- Dynamic and fast-paced airport environment
- Full training provided
- Opportunity to work within a prestigious airline lounge setting
- Varied duties and customer-facing experience
Shift Pattern
- Mixed shifts required:
- Early Shift: 04:30 AM - 13:30 PM
- Late Shift: 13:14 PM - 22:15 PM
Experience Required
- Minimum 1 year of experience in:
- Customer Service
- Host/Hostess roles
- Front of House positions
- Hospitality or similar customer-facing roles
Key Responsibilities
- Take and record lounge guest food requests
- Serve food and beverages to guests
- Clear, clean, and prepare dining tables
- Maintain buffet areas by replenishing food items and assisting guests
- Explain buffet dishes and menu options, including allergen information
- Polish cutlery, crockery, and glassware
- Respond professionally to passenger enquiries and complaints
- Work closely with supervisors and managers when required
- Liaise with bar and culinary teams regarding food and drink orders
- Ensure all food and beverage services meet Qatar Airways standards (full training provided)
Lounge Host Hostess employer: Omnia Resourcing Ltd
Join our dynamic team as a Lounge Host/Hostess in the prestigious Heathrow area, where we pride ourselves on delivering exceptional customer service in a fast-paced airport lounge environment. With competitive pay, comprehensive training, and opportunities for personal growth, you will thrive in a supportive work culture that values your contributions and fosters professional development. Experience the unique advantage of working within a premium airline lounge, where every day brings new challenges and rewarding interactions with diverse guests.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Host Hostess
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the airport hospitality scene. A friendly chat can lead to insider info about job openings that aren’t advertised yet.
✨Tip Number 2
Practice your customer service skills! Since you’ll be in a fast-paced environment, role-play common scenarios with a friend. This will help you feel more confident when it comes to handling guest requests and complaints.
✨Tip Number 3
Dress to impress! When you go for interviews, make sure you look the part. A smart appearance shows you’re serious about the role and ready to represent the premium airline lounge vibe.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest openings listed there, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Lounge Host Hostess
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering outstanding customer service in your application. We want to see how you connect with guests and create a welcoming atmosphere, so share any relevant experiences that showcase your skills!
Tailor Your Application:Don’t just send the same CV everywhere! Take a moment to tailor your application specifically for the Lounge Host/Hostess role. Mention your experience in hospitality or customer-facing roles and how it aligns with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key skills and experiences!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Omnia Resourcing Ltd
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about your past experiences and be ready to share specific examples of how you've gone above and beyond for customers. This role is all about delivering outstanding service, so show them you’ve got what it takes!
✨Familiarise Yourself with the Lounge Environment
Do a bit of research on what it’s like to work in an airport lounge. Understand the dynamics of a fast-paced environment and be prepared to discuss how you would handle busy shifts. Mentioning your knowledge of the airline industry can really impress them!
✨Dress to Impress
Since this is a premium setting, make sure you dress smartly for the interview. A professional appearance shows that you take the role seriously and understand the importance of first impressions in a customer-facing position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, training, and what a typical day looks like. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.
