At a Glance
- Tasks: Deliver exceptional customer service in a vibrant airport lounge environment.
- Company: Join a prestigious airline lounge team at Heathrow.
- Benefits: Earn £13.50 per hour with full training provided.
- Other info: Flexible mixed shifts and opportunities for career growth.
- Why this job: Be part of a dynamic team and enhance your hospitality skills.
- Qualifications: 1 year of customer service experience required.
The predicted salary is between 28000 - 28000 £ per year.
Are you passionate about delivering outstanding customer service? We are looking for a professional and friendly Lounge Host/Hostess to join a premium airport lounge team in the Heathrow area.
What We Offer
- Competitive pay: £13.50 per hour
- Dynamic and fast-paced airport environment
- Full training provided
- Opportunity to work within a prestigious airline lounge setting
- Varied duties and customer-facing experience
Shift Pattern
- Mixed shifts required:
- Early Shift: 04:30 AM - 13:30 PM
- Late Shift: 13:14 PM - 22:15 PM
Experience Required
- Minimum 1 year of experience in:
- Customer Service
- Host/Hostess roles
- Front of House positions
- Hospitality or similar customer-facing roles
Key Responsibilities
- Take and record lounge guest food requests
- Serve food and beverages to guests
- Clear, clean, and prepare dining tables
- Maintain buffet areas by replenishing food items and assisting guests
- Explain buffet dishes and menu options, including allergen information
- Polish cutlery, crockery, and glassware
- Respond professionally to passenger enquiries and complaints
- Work closely with supervisors and managers when required
- Liaise with bar and culinary teams regarding food and drink orders
- Ensure all food and beverage services meet Qatar Airways standards (full training provided)
- Support housekeeping and cleaning teams in lounge and back-of-house areas during quieter periods
Security Vetting Requirement
This position is subject to airport security clearance. Successful applicants must provide:
- A complete 5-year employment or activity history
- Supporting documentation for any employment gaps where required
Please note: Candidates with a higher number of short-term roles during the last five years (typically 4-5 or more positions) may be subject to additional verification as part of the security clearance process.
Lounge Host Hostess in London employer: Omnia Resourcing Ltd
Join our dynamic team as a Lounge Host/Hostess in the prestigious Heathrow area, where we pride ourselves on delivering exceptional customer service in a fast-paced airport lounge environment. Enjoy competitive pay of £13.50 per hour, comprehensive training, and the opportunity to grow within a supportive work culture that values your contributions and fosters professional development. Experience the unique advantage of working in a premium airline setting, where every day brings new challenges and rewarding interactions with diverse guests.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Host Hostess in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the lounge and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering outstanding service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a premium environment like an airport lounge. Make sure you look professional and polished when you arrive for your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Lounge Host Hostess in London
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering top-notch customer service in your application. We want to see that you genuinely care about making guests feel welcome and valued.
Tailor Your Experience:When listing your previous roles, focus on those that relate to hospitality or customer-facing positions. We love seeing how your past experiences align with the Lounge Host/Hostess role, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey to joining our team!
How to prepare for a job interview at Omnia Resourcing Ltd
✨Know Your Customer Service Basics
Since this role is all about delivering outstanding customer service, brush up on your customer service principles. Think about examples from your past experience where you went above and beyond for a guest. Be ready to share these stories during the interview!
✨Familiarise Yourself with the Lounge Environment
Research the specific lounge you'll be working in and understand its offerings. Knowing the menu options and how to explain them, including allergen information, will show that you're proactive and genuinely interested in the role.
✨Prepare for Shift Patterns
This job requires mixed shifts, so be prepared to discuss your availability. Show that you're flexible and can handle the early starts or late finishes. It’s a great way to demonstrate your commitment to the role!
✨Practice Professional Responses
You’ll need to respond to passenger enquiries and complaints professionally. Think of common scenarios you might face and practice your responses. This will help you feel more confident and articulate during the interview.
