At a Glance
- Tasks: Deliver exceptional customer service in a vibrant airport lounge environment.
- Company: Join a prestigious airline lounge team at Heathrow.
- Benefits: Earn £13.50 per hour with full training provided.
- Other info: Enjoy varied duties and a fast-paced work atmosphere.
- Why this job: Be part of a dynamic team and enhance your hospitality skills.
- Qualifications: 1 year of experience in customer service or hospitality roles.
The predicted salary is between 28000 - 28000 £ per year.
Are you passionate about delivering outstanding customer service? We are looking for a professional and friendly Lounge Host/Hostess to join a premium airport lounge team in the Heathrow area.
What We Offer
- Competitive pay: £13.50 per hour
- Dynamic and fast-paced airport environment
- Full training provided
- Opportunity to work within a prestigious airline lounge setting
- Varied duties and customer-facing experience
Shift Pattern
- Mixed shifts required:
- Early Shift: 04:30 AM - 13:30 PM
- Late Shift: 13:14 PM - 22:15 PM
Experience Required
- Minimum 1 year of experience in:
- Customer Service
- Host/Hostess roles
- Front of House positions
- Hospitality or similar customer-facing roles
Key Responsibilities
As a Lounge Host/Hostess, you will:
- Take and record lounge guest food requests
- Serve food and beverages to guests
- Clear, clean, and prepare dining tables
- Maintain buffet areas by replenishing food items and assisting guests
Lounge Host Hostess employer: Omnia Resourcing - London Industrial
Join our dynamic team as a Lounge Host/Hostess in the prestigious Heathrow area, where we pride ourselves on delivering exceptional customer service in a fast-paced airport lounge environment. With competitive pay of £13.50 per hour, comprehensive training, and opportunities for personal growth, you will thrive in a supportive work culture that values your contributions and fosters professional development.
Contact Details:
Omnia Resourcing - London Industrial Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Host Hostess
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the airport or hospitality industry. A personal recommendation can make all the difference when you're aiming for that Lounge Host/Hostess role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding service, consider role-playing scenarios with a friend. This will help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look professional and polished when you show up for your interview. It shows you're serious about the position and ready to represent the lounge.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, it’s super easy to navigate and find the perfect fit for your skills!
We think you need these skills to ace Lounge Host Hostess
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering outstanding customer service in your application. We want to see how you connect with guests and create a welcoming atmosphere, so share any relevant experiences that showcase your skills!
Tailor Your CV and Cover Letter:Don’t just send out the same CV and cover letter for every job. We recommend tailoring them specifically for the Lounge Host/Hostess role. Mention your experience in hospitality or customer-facing roles and how it relates to the responsibilities listed in the job description.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key achievements stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Omnia Resourcing - London Industrial
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about your past experiences and be ready to share specific examples of how you've gone above and beyond for customers. This role is all about delivering outstanding service, so showing that you understand what that means is key.
✨Familiarise Yourself with the Lounge Environment
Do a bit of research on what a premium airport lounge offers. Understanding the atmosphere and services provided can help you answer questions more effectively. You might even want to visit an airport lounge if you can, just to get a feel for the environment and the kind of service expected.
✨Prepare for Shift Pattern Questions
Since this role involves mixed shifts, be prepared to discuss your availability and flexibility. Think about how you can manage early mornings or late nights, and be honest about your preferences while showing willingness to adapt. Employers appreciate candidates who are upfront about their schedules.
✨Show Your Team Spirit
As a Lounge Host/Hostess, you'll be part of a team, so it's important to demonstrate that you work well with others. Prepare examples of how you've collaborated in previous roles, especially in fast-paced environments. Highlighting your ability to support your colleagues will show that you're a great fit for their team.
