At a Glance
- Tasks: Deliver exceptional customer service in a vibrant airport lounge environment.
- Company: Join a prestigious airline lounge team at Heathrow.
- Benefits: Earn £13.50 per hour with full training provided.
- Other info: Enjoy varied duties and opportunities for career growth.
- Why this job: Be part of a dynamic team and enhance your hospitality skills.
- Qualifications: 1 year of customer service experience required.
The predicted salary is between 13 - 13 £ per hour.
Are you passionate about delivering outstanding customer service? We are looking for a professional and friendly Lounge Host/Hostess to join a premium airport lounge team in the Heathrow area.
What We Offer
- Competitive pay: £13.50 per hour
- Dynamic and fast-paced airport environment
- Full training provided
- Opportunity to work within a prestigious airline lounge setting
Shift Pattern
- Mixed shifts required:
- Early Shift: 04:30 AM - 13:30 PM
- Late Shift: 13:14 PM - 22:15 PM
Experience Required
- Minimum 1 year of experience in:
- Customer Service
- Host/Hostess roles
- Front of House positions
- Hospitality or similar customer-facing roles
Key Responsibilities
- Take and record lounge guest food requests
- Serve food and beverages to guests
- Clear, clean, and prepare dining tables
- Maintain buffet areas by replenishing food items and assisting guests
- Explain buffet dishes and menu options, including allergen information
- Polish cutlery, crockery, and glassware
- Respond professionally to passenger enquiries and complaints
- Work closely with supervisors and managers when required
- Liaise with bar and culinary teams regarding food and drink orders
- Ensure all food and beverage services meet Qatar Airways standards (full training provided)
- Support housekeeping and cleaning teams in lounge and back-of-house areas during quieter periods
Security Vetting Requirement
This position is subject to airport security clearance. Successful applicants must provide:
- A complete 5-year employment or activity history
- Supporting documentation for any employment gaps where required
Please note: Candidates with a higher number of short-term roles during the last five years (typically 4-5 or more positions) may be subject to additional verification as part of the security clearance process.
Lounge Host Hostess in Hounslow employer: Omnia Resourcing - London Industrial
Join our dynamic team as a Lounge Host/Hostess in the prestigious Heathrow airport lounge, where we prioritise outstanding customer service and employee satisfaction. Enjoy competitive pay of £13.50 per hour, comprehensive training, and the opportunity to thrive in a fast-paced environment that values your growth and development. With varied duties and a supportive work culture, this role offers a unique chance to be part of an exceptional hospitality experience.
Contact Details:
Omnia Resourcing - London Industrial Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Host Hostess in Hounslow
✨Tip Number 1
Get to know the company! Research Qatar Airways and their lounge services. Understanding their values and what they look for in a Lounge Host/Hostess will help you tailor your approach during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding service, think of scenarios where you can showcase your ability to handle enquiries and complaints with professionalism.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Lounge Host Hostess in Hounslow
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering outstanding customer service shine through. We want to see how you connect with guests and create a welcoming atmosphere, so share any relevant experiences that highlight your friendly and professional approach.
Tailor Your Experience:Make sure to highlight your experience in customer-facing roles, especially in hospitality or front-of-house positions. We’re looking for someone who can handle the dynamic environment of an airport lounge, so be specific about how your past roles have prepared you for this.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to outline your skills and experiences, making it simple for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our premium airport lounge team. We can’t wait to hear from you!
How to prepare for a job interview at Omnia Resourcing - London Industrial
✨Know Your Customer Service Basics
Since this role is all about delivering outstanding customer service, brush up on your customer service principles. Think about examples from your past experience where you went above and beyond for a guest. Be ready to share these stories during the interview!
✨Familiarise Yourself with the Lounge Environment
Research the specific lounge you'll be working in and understand its offerings. Knowing the menu options and how to explain them, including allergen information, will show that you're proactive and genuinely interested in the role.
✨Prepare for Mixed Shift Questions
Given the mixed shift pattern, be prepared to discuss your availability and how you handle working early mornings or late nights. Share any previous experiences that demonstrate your flexibility and reliability in similar situations.
✨Show Enthusiasm for Teamwork
This position requires close collaboration with supervisors and other teams. Highlight your ability to work well in a team and provide examples of how you've successfully collaborated with others in past roles. A positive attitude goes a long way!
