At a Glance
- Tasks: Manage credit policies, collect debts, and maintain customer relationships.
- Company: Join a dynamic company focused on financial stability and growth.
- Benefits: Competitive salary, pension scheme, annual leave, and professional development.
- Other info: Opportunity for career growth in a supportive team environment.
- Why this job: Make a real impact on cash flow and customer satisfaction.
- Qualifications: Experience in credit control or finance, strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
We are looking for a Credit Controller who will be responsible for managing the company's credit policies and procedures, ensuring timely collection of outstanding debts, minimising bad debt exposure, and maintaining positive relationships with customers. The role supports healthy cash flow and contributes to the overall financial stability of the business.
Key Responsibilities
- Credit Management
- Assess and monitor customer creditworthiness.
- Set up and maintain customer credit accounts and limits.
- Review and approve credit applications in accordance with company policies.
- Regularly review customer credit limits and payment performance.
- Debt Collection
- Proactively manage the sales ledger and aged debt portfolio.
- Contact customers via telephone, email, and written correspondence to collect overdue payments.
- Negotiate payment plans where appropriate.
- Escalate problematic accounts and recommend legal action when necessary.
- Account Reconciliation
- Reconcile customer accounts and investigate discrepancies.
- Resolve invoice, payment, and account queries promptly.
- Liaise with internal departments to ensure billing accuracy and timely issue resolution.
- Reporting
- Produce weekly and monthly aged debt reports.
- Monitor key performance indicators relating to debtor days and collection performance.
- Provide updates to management on high-risk accounts and collection activities.
- Relationship Management
- Build and maintain professional relationships with customers.
- Work closely with Sales, Customer Service, and Finance teams to support effective credit control processes.
- Deliver excellent customer service while ensuring adherence to credit terms.
Skills and Experience
- Essential
- Previous experience in a Credit Control, Accounts Receivable, or Finance role.
- Strong understanding of credit control procedures and debt collection techniques.
- Excellent communication and negotiation skills.
- High level of accuracy and attention to detail.
- Strong organisational and time management skills.
- Proficiency in Microsoft Excel and accounting software.
- Desirable
- Knowledge of legal debt recovery procedures.
- AAT qualification or equivalent finance qualification.
Key Competencies
- Communication and interpersonal skills
- Negotiation and influencing
- Problem-solving and analytical thinking
- Customer focus
- Resilience and persistence
- Attention to detail
- Ability to work independently and as part of a team
Key Performance Indicators (KPIs)
- Reduction in overdue debt.
- Achievement of debtor day targets.
- Cash collection performance against monthly targets.
- Accuracy of customer account records.
- Resolution time for account queries.
Salary £30,000 - £35,000 per annum
Benefits Pension scheme, Annual leave entitlement, Professional development opportunities
Credit Controller in Rotherham employer: Omnia Outsourcing
Join a dynamic team as a Credit Controller where you will play a vital role in maintaining the financial health of our company. We pride ourselves on fostering a supportive work culture that values professional development, offering opportunities for growth and advancement within the finance sector. Located in a vibrant area, we provide a competitive salary, a pension scheme, and a commitment to employee well-being, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Rotherham
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those who work in credit control. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your negotiation skills. Since you'll be dealing with customers and debts, practice how you’d handle tough conversations. Role-playing with a friend can help you feel more confident!
✨Tip Number 3
Show off your Excel skills! Create a mini portfolio of reports or analyses you've done in the past. This will demonstrate your proficiency and give potential employers a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm for joining our team. Plus, it’s super easy to navigate!
We think you need these skills to ace Credit Controller in Rotherham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and finance. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've successfully managed credit policies or collected debts in the past. We love a good story that showcases your skills!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication abilities. Whether it’s through your writing style or examples of past experiences, let us see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Omnia Outsourcing
✨Know Your Numbers
Before the interview, brush up on key financial metrics related to credit control. Be ready to discuss how you’ve managed debt portfolios in the past and any specific KPIs you've achieved. This shows you understand the importance of cash flow and can contribute to the company's financial stability.
✨Master the Art of Communication
As a Credit Controller, you'll need to communicate effectively with customers and internal teams. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully negotiated payment plans or resolved disputes, as this will demonstrate your interpersonal skills.
✨Showcase Your Problem-Solving Skills
Think of specific instances where you've tackled challenging accounts or discrepancies. Be ready to explain your thought process and the steps you took to resolve issues. This will highlight your analytical thinking and resilience, which are crucial for the role.
✨Familiarise Yourself with Company Policies
Research the company’s credit policies and procedures before the interview. Understanding their approach will allow you to tailor your answers and show that you're already aligned with their values. It also demonstrates your initiative and genuine interest in the position.
