Omnia Outsourcing Limited in the United Kingdom is seeking a Customer Service Manager to lead, motivate and develop a team of customer service advisors, delivering excellent service while achieving agreed performance targets. You will set clear KPIs, coach staff on call handling and issue resolution, monitor quality metrics and work with other departments to continuously improve customer outcomes.
This role requires strong leadership, a customer‑centric mindset and the ability to drive change in
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Customer Service Team Lead & Performance Coach in Rotherham employer: Omnia Outsourcing Limited
Omnia is an exceptional employer that prioritises employee development and a positive work culture, making it an ideal place for those looking to grow in their careers. As a Customer Service Team Leader, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to lead a motivated group dedicated to delivering outstanding customer service. Located in a vibrant area, Omnia fosters a collaborative atmosphere where your contributions are valued and recognised.
