FM Key Account Director

Position Overview: One of the UK’s leading Facilities Management (FM) providers is looking to develop the leadership function on one of their Key Accounts by recruiting a Key Account Director, leading Hard and Soft service operations and taking ownership of the client relationship. This is a circa £50m Account. The contract here is high profile and high value, comfortably qualifying as one of their ‘Key Accounts’ with a UK-wide estate. Our services include Engineering Maintenance, Cleaning, Security, and more, with the portfolio consisting of offices, retail, data centres, and other critical facilities. The customer is a very well-known technology and entertainment provider with a significant capture of the UK market. The employer has a large and capable Account team already in place, which you will lead. You will provide a strong focus on service delivery to the client, monitor service delivery performance, compliance, and cost levels, and ensure the consistency and quality of the services delivered. This role is backed by support functions in the country, such as finance, procurement, and people & culture, alongside local SMEs (for example, Sustainability or HSE), contributing local expertise in their respective fields. You will ensure that the service delivered meets the objectives across the estate and that the value proposition is optimized for the client in terms of outputs, quality, cost/price control, and savings. Key Responsibilities: Lead your Account, taking full leadership of all accountabilities towards the customer, including leadership of people and financial resources to maintain budgetary control and profitability (P/L). Support your account’s strategic customer focus by ensuring that customer information is structured in a proper and easily accessible way in the CRM system and/or other ISS business tools, visible at the portfolio level. Mandate and control the use of the ISS Account Development Process and Plan. Support your managers in translating business insights and customer needs to relevant propositions and solutions (across regions/countries/sites when applicable). Drive and monitor continuous stakeholder management to ensure alignment between customer stakeholders and internal (Group/regions/countries/sites) stakeholders on the customer promise with the account development plan as the focal point. Drive engagement by communicating tangibly and concretely to everyone (including relevant National, Regional, and Global support functions) what the promise to the customer means for each individual and their role in delivering on that promise. Ensure the right competencies are in place to deliver on the promise to the customer; set the team of Key Account Management through recruitment, development, and succession planning. Minimum Requirements: Clear experience in a senior leadership role, where you have led leaders. High level of commercial acumen. Clear time spent managing and being responsible for larger budgets. Excellent ability to forge effective client relationships spanning different personalities. A robust understanding of Hard and Soft services. Additional Information: Highly competitive salary with an attractive package. Monday to Friday work schedule. Hybrid role – home based with national travel biased to the south. #J-18808-Ljbffr