IT Technical Support

Job Title: IT Technical Support – UK

Salary Range: £28k-£38k

Location: United Kingdom (Must be physically based in the UK)

Why Should You Join Climb Global Services?

Imagine being part of a company that not only drives innovation but also empowers its employees to grow and thrive. Climb Global Services (CGS) is a fast-growing, cutting-edge professional services company offering an exciting opportunity for a Technical Customer Support Technician to join them at this exciting stage (~350 employees globally). This is not just another sales job—it\’s a chance to play a pivotal role in shaping the future of a professional services organisation and software distributor, while advancing your own career in a dynamic, collaborative environment.

Here’s Why You’ll Love Working With The Team:

• Be Part of Something Big: You’ll join a company that’s revolutionising the world of software distribution by providing associated professional services to all of our resellers customers, giving you the chance to work with state-of-the-art technology that’s setting the industry standard and to fill a gap in the market within the SME and enterprise space.
• Real Growth Opportunities: This is more than just a job—it\’s a platform for you to grow. As CGS expands, so will your career. We’re committed to fostering talent and providing clear paths for personal and professional development.
• Impact and Recognition: Your work here matters. You’ll have the opportunity to help drive strategic decisions and make an immediate impact on our business and partner relationships. Your contribution to the team will not go unnoticed.
• Collaborative and Energetic Culture: CGS believes in working hard but also in creating a workplace where creativity thrives and teamwork drives success. You’ll collaborate with a passionate, results-oriented team that’s ready to support you and celebrate wins together.
• Innovation at the Forefront: If you’re excited about technology and innovation, you’ll feel right at home here. You’ll be at the heart of a professional services company that values forward-thinking ideas and encourages you to bring new strategies to the table.
• Reputable Company: Climb Global Solutions (parent company) is listed on NASDAQ in the US. We have a global reach and are widely recognised as one of the premium distributors to work with for emerging vendors.
• Revenue-Focused: A GTM strategy focused on combined revenue from Licenses and Professional Services, rather than just margin, makes an enormous difference in regards to partner and customer relationships. This ensures customer value is maximised and improves the lifetime value of the resellers and their customers in turn.

What You’ll Do:

As a Technical Support Technician, you will be responsible for providing good quality, researched resolutions to issues raised by end-users. You will be trained and suitably equipped to troubleshoot and provide solutions to our end-users – all of our Technical Support Team are fully trained and accredited in the technologies we support. Your role is crucial in providing a great customer experience by resolving technical problems promptly, effectively and in a friendly manner. The role will mainly focus on Microsoft Azure, along with other vendor technologies.

This position offers opportunities for advancement and may eventually lead to an engineering role within our professional services team.

• You will respond to user inquiries and provide technical support via phone and our dedicated support portal.
• You will diagnose and resolve technical issues covering end-user devices and server environments.
• As part of the team, you will monitor customer infrastructure environments
• You will document and track support requests using the dedicated ticketing system.
• You will provide guidance and training to better equip end users.
• You will escalate unresolved issues to the professional services engineering team or the vendor.
• You will follow established policies and procedures.
• You will participate in projects and initiatives as needed.

What Makes You a Great Fit:

• You’ve got 2+ years of experience in technical support.
• You will have experience in support of Azure infrastructure (We will assist you in getting the required accreditations.
• You will have an understanding of networking components, including identity management, DNS, DHCP and security management.
• You’re keen on developing your technology knowledge.
• You’re able to communicate with clients clearly and concisely.
• Self-driven to meet and exceed target KPIs.
• You’re passionate about working in fast-paced environments where you can make a real impact
• You will ideally have had exposure to and understand technical professional services

If you’re looking for a place where your hard work will be recognised, your ideas valued, and your career advanced, then this is the place for you. Come and be part of a company where you can truly make a difference. #J-18808-Ljbffr