Turndown Attendant

We are currently looking for enthusiastic and self‑motivated candidates for the position of Turndown Attendant who will be responsible for cleaning hotel bedrooms, bathrooms and public areas, ensuring sufficient linen is available for daily operations and may also be required to complete additional cleaning tasks in the Back of House.

Benefits:

• Two weekly payments
• Up to 28 days paid holiday per year
• Permanent contract of employment
• Career progression on to our Management Programs & Flexible Learning Courses
• Company benefits including retail discounts on food, shopping, clothes, holidays, eating out and up to 55% on cinema tickets
• Opportunity to work with great teams for an industry leader!

Shift Pattern:

Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)

Desired profile:

• Experience in the Housekeeping Department in a hotel
• Willingness to work
• Ability to work under pressure with strong organizational skills
• Confident, professional, and welcoming personality

Responsibilities:

• Preparing guest rooms for the evening: tidy up, replenish amenities, and arrange bedding to ensure a comfortable and inviting environment.
• Inspecting rooms for cleanliness: regular checks are made to ensure that guest rooms meet hospitality standards.
• Replenishing amenities: items such as water, chocolates, and other guest essentials are replenished as needed.
• Enhancing guest satisfaction: personal touches like placing chocolates or turning down curtains can contribute to a memorable guest experience.
• Maintaining high standards of hygiene: attention to detail and adherence to hotel sanitation standards are essential.
• Interacting with guests: the role often involves direct interaction with guests, which can improve customer service skills and job satisfaction.
• Gaining experience: turndown attendants gain valuable experience in hospitality operations, positioning themselves for future roles within hotel management.
• Clean hotel rooms to required standards and by required deadlines.
• Complete regular cleaning routines (task of the day) as per training.
• Change bed linen and towels and make beds.
• High and low dusting and polishing furniture.
• Clean bathrooms, including vanity, sink, bath/shower, tiles/glass, and walls.
• Vacuum and mop floors.
• Replace stock of guest supplies, such as shampoo, soap, and brochures.
• Re‑stock drinks in the mini bar.
• Re‑stock and clean equipment used.

Linen Porter:

• Ensure delivery of clean linen to designated areas in the hotel by specified deadlines.
• Ensure collection of soiled linen from designated areas in the hotel by specified deadlines.
• Check all linen cupboards on a regular basis and ensure they are maintained in a tidy, organized manner and fully stocked.
• Keep the service areas clean and tidy.
• Wait for the linen delivery at the times specified by the hotel.
• Bring all the dirty linen to the linen room, classify it, and count it.
• Return damaged linen and ensure it is accounted for by following the required procedure.
• Pushing and pulling of linen trolleys throughout the hotel.

Public Area Cleaner:

• Clean designated public areas of the hotel to required standards and by required deadlines.
• Complete regular cleaning routines (task of the day).
• Vacuum, mop floors, and clean windows.
• Dust and polish furniture and re‑stock and clean equipment used.
• Replace stock of supplies, such as soap, toilet rolls, brochures, etc.
• Attend and provide input at housekeeping meetings; act on any special instructions and pass on relevant information.
• Be responsible for all keys in your possession.
• Report anything which may be considered a Health & Safety hazard.
• Perform related duties and special projects, which may be assigned by the Executive Housekeeper or Assistant Executive Housekeeper.