Omni Facilities Management seeks a Guest Relations Specialist to ensure guests have a memorable experience in hospitality settings. You will greet guests, handle inquiries, and resolve complaints with empathy and professionalism.
You will collaborate with reception, management and housekeeping to maintain service standards, while spotting opportunities to upsell and improve guest satisfaction. Excellent communication and organisational skills are essential.
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Guest Experience Specialist — Hospitality & Service Champion in City of Westminster employer: Omni Facilities Management
At OMNIFM, we pride ourselves on being an excellent employer, offering a competitive salary package and ongoing training to ensure your professional growth. Our supportive work culture fosters teamwork and leadership, allowing you to mentor junior members while delivering top-notch floor cleaning and maintenance services across various environments. Join us in a role that not only values your expertise but also provides the tools and opportunities for career progression within a dynamic and expanding business.
Contact Details:
Omni Facilities Management Recruitment Team
