Area Manager- London

PURPOSE: To be responsible for the day to day operations of assigned departments (e.g. housekeeping, kitchens, health clubs) within hotels in a designated area, ensuring the provision of efficient and effective housekeeping services to all clients and leading, coaching and training the onsite teams while meeting objectives set by management.

PEOPLE:

• Responsible for recruitment and ensuring appropriate staffing levels are maintained and correct paperwork is obtained from new employees.
• Manage senior Omni employees to ensure that they are trained and perform duties to a high standard.
• Overall responsibility for induction, Health and Safety plus other relevant training at each contract.
• Dealing with employee relations including investigations, disciplinaries, grievances, and appraisals with Human Resources support when required.
• Building and maintaining relationships with clients.
• Meeting objectives set by Management.
• Manage own diary and time effectively.
• Identify staff members suitable for development and promotion.
• Responsible for ensuring appropriate incentives are given at each location (e.g. an employee of the month/quarter).
• Be proactive in regards to own development, including participating in area managers' meetings and supporting with the delivery of training.
• Responsible for assisting with the TUPE process on incoming and outgoing contracts.
• Monitoring staff accommodation (where relevant) and reporting any concerns to the relevant person.

QUALITY:

• Conduct weekly and monthly visits to designated hotels, completing relevant reports in a timely fashion.
• In continuous preparation for external audits carry out quality checks using the OMNI quality app on each visit, expected levels of a minimum of 10% of room stock per month, analyse data quality app reporting module and create action plans as required.
• Ensure on-site Health & Safety documentation, including site‑specific risk assessments and relevant safe systems at work is completed and kept up-to-date.
• Monitor relevant hotel satisfaction survey results at each visit.
• Ensure relevant OMNI senior management in your locations is trained in all aspects of departmental duties and the training is cascaded to all staff.
• Ensure accurate Health & Safety plus departmental training records are maintained on‑site.
• Assist with compliance with GDPR as per company guidelines.

PROFIT:

• Monitor productivity at each location to ensure expected levels are maintained.
• Manage budgets as required at each contract (e.g. guest supplies, laundry and chemicals).
• Oversee employee holidays are effectively managed on each contract.
• Monitor and maintain appropriate staffing levels on each contract, ensuring appropriate liaison with the recruitment department as required.
• Monitor Procure Wizard usage on a daily basis to ensure it is being utilised correctly.

PREVIOUS REQUIRED EXPERIENCE:

• Previous relevant Management experience (e.g. as a Head Housekeeper in a large and demanding property) or experience as an Area Manager with the main focus on housekeeping operations covering a range of departments.
• Previous people management experience (e.g. leading, coaching and training).
• Management of dealing with budgets, including profit and loss, productivity and quality.
• Experience of dealing with Health and Safety matters.
• Full, clean driving licence (subject to location).
• Desirable to hold Health & Safety of Work Level 3 qualification.

ESSENTIAL SKILLS:

• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook.
• Ability to build rapport quickly and credibly with all contacts including employees, clients and other contacts.
• Ability to work effectively under pressure.
• Excellent organisation and time management skills.
• Ability to motivate and inspire others.
• Flexible with a willingness to learn and train others.