At a Glance
- Tasks: Be the friendly face of our GP surgery, handling patient calls and providing top-notch admin support.
- Company: Join a caring team dedicated to making a real difference in patients' lives.
- Benefits: Enjoy 25 days holiday, NHS discounts, and excellent work-life balance.
- Other info: Great opportunities for clinical progression and personal development.
- Why this job: Make a positive impact on people's health while developing your skills in a supportive environment.
- Qualifications: Experience in admin and customer service, with a knack for teamwork and empathy.
The predicted salary is between 26436 - 26437 £ per year.
- Job Title: Patient Health Care Navigator
- Location: East Dulwich
- Hours of work: Full Time
- Contract: 12 months Fixed Term
We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference.
You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls.
This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.
You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services.
You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.
This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient committed team.
- Role Requirements
- Experience of clerical and administrative work
- Clear thinking and have an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client facing/customer service position
- Be motivated and able to work independently
Benefits
- 25 days holiday plus bank holidays, plus an extra day off for your birthday
- Excellent work-life balance
- Clinical progression and training cost support
- Full indemnity cover for all work undertaken
- NHS Discount & Support Schemes
- Employee Assistance Programme
- Sick pay, enhanced maternity/paternity leave
- Salary sacrifice schemes (electric car, cycle to work)
- Life insurance (3x salary), healthcare cash plan, charitable giving scheme
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