At a Glance
- Tasks: Handle patient calls and provide top-notch customer service in a supportive team.
- Company: Join Omnes Healthcare, a leader in innovative digital healthcare.
- Benefits: Enjoy 25 days holiday, flexible working, and excellent career progression.
- Other info: Dynamic Manchester office with great perks and a focus on work-life balance.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 23906 - 29218 £ per year.
The working hours are full time37.5 hr per week, shift's will be between the hours of 8am and 6pm Monday to Friday, with some weekend working on a rota basis, onsite in Manchester, M3 5NA, a two-week training and induction will be given, you must be available to work 9am - 5.30pm in these 2 weeks.
Shift Pattern
8am - 4.30pm, 9am - 5.30pm, 9.30am - 6pm, you must be available to work any of these shift patterns on a rota basis
- Hours
- Salary
- Full time 37.5hrs salary is £23,809.50 per annum
- Induction Intake
- July / August 2026
- Location
Manchester, M3 5NA, after successful probation, based on targets being achieved and maintained, some hybrid working will be considered 1 day per week
Do you want to make a difference in people's lives?
We are seeking an enthusiastic Patient Call Handler to join our established team and be a part of a company that really makes a difference in the way that healthcare is provided.
This is an extremely important position within our business as you will be the first point of contact for our patients, dealing with the inbound and outbound patient calls, providing a high-quality, professional and efficient customer service to our patients at all times, you must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.
You will be responsible for accurately registering patients, assisting with enquiries regarding appointments from patients and referring GPs, agreeing appointment dates and times with patients over the telephone and sending out appointment letters in a prompt and efficient manner, so attention to detail is vital.
You will also be responsible for reminding patients of the times and dates of their appointments via telephone, tracking cancellations of appointments and to offering vacant slots to other patients on the waiting list so that we can deliver the best care and full range of NHS Services.
- Role Requirements
- Dealing with high levels of inbound and outbound calls in a professional, friendly and courteous manner
- To provide an excellent quality of patient care at all times
- To accurately type clinic letters using a transcription/clinical system and send to Gps and relevant departments.
- Dealing with high levels of patient referrals
- Able to work to targets
- Experience of administrative work
- Clear thinking and have an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a customer service position
- Be motivated and able to work independently
Who we are
At Omnes Healthcare, we aspire to be the UK's leading champion of patients, commissioners and employees by delivering services that are clinically excellent, that reach all walks of life, and that make the best use of public money.
We are evolving to become leaders in innovation in digital healthcare, as well as to become an employer of choice in the sector.
You will be joining the organization in a very exciting time, we are at the frontier of innovation and we are looking for people that would help us develop our strategic plan to become leaders and pioneers in the sector.
We can guarantee that you will be making a difference on people's lives with your day to day work and that we will support you as much as possible with your work life balance and giving you the right tools to be the best at your role.
Our flexible approach is all about getting the best from everyone in the team.
Our Manchester office is open & welcoming.
It has state of the art air filtering, bean to cup coffee, fresh fruit & nuts for healthy snacks, easy access & is smack in the centre of town.
This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.
Benefits
- 25 days holiday plus bank holidays
- Excellent work / Life balance
- Clinical progression
- Training cost support
- Full indemnity cover paid by the practice.
- NHS Discount & Support Schemes
- Employee Assistance Program
- Sick Pay
- Enhanced maternity and paternity leave
- Salary sacrifice electric car scheme
- Life insurance 3 x salary
- Healthcare cash plan
- Cycle to work scheme.
- Charitable giving scheme
- An extra day off to celebrate your birthday.
- Occupational Health Support
Omnes Healthcare are an are an inclusive employer, if you require any adjustments during the recruitment process, we will be more than happy to help, please contact us.
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Patient Call Handler / PHA in Manchester employer: Omneshealthcare
Omnes Healthcare is an exceptional employer located in Greenwich, offering a supportive and inclusive work culture that prioritises the well-being of both employees and patients. With a commitment to innovation and continuous improvement, employees have ample opportunities for professional growth while making a meaningful impact on people's lives through high-quality healthcare services. Join a dedicated team where your contributions truly matter and be part of a forward-thinking organisation that values compassion and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Call Handler / PHA in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Omneshealthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Omneshealthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Patient Call Handler / PHA in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Omneshealthcare:Your cover letter is your chance to shine! Tell us why you want to work at Omneshealthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Omneshealthcare!
How to prepare for a job interview at Omneshealthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
