At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for end-users.
- Company: Join Omnes Healthcare, a dynamic organisation making waves in the NHS.
- Benefits: Enjoy 25 days holiday, healthcare plans, and a birthday day off!
- Other info: Flexible hybrid work model with opportunities for career growth.
- Why this job: Be part of a team that enhances patient care through innovative tech solutions.
- Qualifications: Degree in IT or related field, with strong troubleshooting skills.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking a skilled IT Support Analyst to join our dynamic IT team.
The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring the efficient operation of systems, software, and hardware.
The IT Support Analyst will play a crucial role in diagnosing and resolving technical issues, maintaining IT infrastructure, and delivering exceptional service to our colleagues.
Responsibilities
- End-User Support
- Respond to user queries and issues through various channels, including phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network problems to resolution.
- Provide step-by-step guidance and training to users on technical matters.
- Install, configure, and update software applications and operating systems.
- Incident Management
- Monitor the incident management system, log and update incidents, and ensure timely resolution.
- Escalate complex issues to higher-level support when necessary.
- Telecoms Support
- Provide support for telecoms systems, addressing issues and ensuring seamless communication for end-users.
- Collaborate with telecom service providers to troubleshoot and resolve technical challenges.
- Technical Issue Resolution
- Analyse and resolve technical problems in a timely and efficient manner.
- Escalate complex issues to appropriate teams or higher-level support when necessary.
- Maintain detailed records of technical issues and their resolutions.
- NHS Product Support
- Support end-users with NHS products such as TPP Systmone, EMIS, and ERS.
- Troubleshoot issues and provide guidance on using NHS-specific applications.
- Hardware and Software Maintenance
- Perform routine hardware and software maintenance tasks, including updates, patches, and system backups.
- Conduct regular system audits to ensure security and compliance.
- Collaborate with vendors and other IT professionals to address hardware and software issues.
- IT Infrastructure Management
- Assist in the planning, implementation, and maintenance of IT infrastructure.
- Monitor system performance and troubleshoot issues to ensure optimal functionality.
- Contribute to the development and improvement of IT policies and procedures.
- System Health Monitoring
- Monitor system health to identify and address potential issues proactively.
- Collaborate with relevant teams to ensure optimal system functionality.
- IT Audits
- Contribute to IT audits to ensure compliance with security policies and procedures.
- Maintain accurate records and documentation related to IT audits.
- User Account Management
- Create and remove user accounts on various systems as per organisational requirements.
- Manage password resets on multiple systems and ensure security protocols are followed.
- Support for IT Administrators
- Assist IT administrators when needed, providing additional support during peak workloads.
- Collaborate with IT administrators on tasks requiring a collective effort.
- Site Support
- Collaborate with the IT team to set up IT infrastructure and systems for new company locations, ensuring a seamless transition and efficient operation.
- On-site IT support of Hardware/Software, Medical Device configuration such as Ultrasound and Echo cardio machines.
- Site Survey for new site commissioning.
- User Training and Documentation
- Develop and maintain user guides, manuals, and documentation for common issues and resolutions.
- Conduct training sessions to enhance end-users' technical skills and awareness.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- NHS Experience.
- Proven experience as an IT Support Analyst or in a similar role.
- Strong knowledge of computer systems, networks, and software applications.
- Excellent troubleshooting and problem-solving skills.
- Familiarity with ITIL best practices is a plus.
- Strong communication and interpersonal skills.
- Customer-focused with a commitment to providing high-quality support.
- Preferred Skills
- Experience with helpdesk and ticketing systems.
- Certifications such as Comp TIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
- Familiarity with Active Directory, Exchange, and other enterprise-level technologies.
- Additional Advantage
- Experience working within the NHS or similar healthcare environments.
- Working Arrangement
- The role of IT Support Analyst is designed as a hybrid position, allowing for a combination of on-site and remote work.
This flexibility aims to support a healthy work-life balance while ensuring the availability of IT support services as needed.
The specific balance between on-site and remote work will be determined by the operational requirements.
- Working Conditions
- This position may require occasional evening or weekend work to address critical issues or system upgrades.
- Participation in an on-call rotation for after-hours support may be required.
- Working Hours and Availability
- The IT Support Analyst will be part of a rotational shift basis, operating seven days a week between 7:30 am to 8:00 pm.
- Availability for On-Call and Travel
- Participation in an on-call rotation for after-hours support is a requirement for this role.
- Travel may be necessary to provide on-site support to remote offices or to address technical issues that cannot be resolved remotely.
About Us
Omnes Healthcare Limited is a growing organisation that has been operating within the NHS since 2006, offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare.
We are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience.
With a diverse team of over 500 staff spread across approximately 50 locations throughout the UK, we are dedicated to excellence in every aspect of our operations.
- What we can offer to you
- Excellent work / Life balance
- Modern open office space with complimentary fresh fruit and nuts.
- 25 days holiday plus bank holidays
• An extra day off to celebrate your birthday!
- Healthcare Cash Plan
- Life Insurance
- Cycle to Work Scheme
- Salary Sacrifice Electric Care Scheme
- Charitable Giving Scheme
- NHS Discount & Support Schemes
- Employee Assistance Program
- #J-18808-Ljbffr
IT Support Analyst, Office Based (Contract) in Manchester employer: Omneshealthcare
Omnes Healthcare is an excellent employer for General Practitioners, offering a flexible work environment in the vibrant community of Greenwich. With a strong focus on employee well-being, we provide competitive salaries, comprehensive benefits, and opportunities for professional growth within a supportive multidisciplinary team dedicated to quality patient care. Join us to make a meaningful impact while enjoying a collaborative and enriching workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst, Office Based (Contract) in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Omneshealthcare values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Omneshealthcare might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Omneshealthcare!
✨Direct Apply to Omneshealthcare
Let's not forget to apply directly through the Omneshealthcare website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst, Office Based (Contract) in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Omneshealthcare.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Omneshealthcare. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Omneshealthcare
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
