At a Glance
- Tasks: Maintain and improve IT infrastructure, ensuring security and performance across cloud and on-premises environments.
- Company: Join Omnes Healthcare, a forward-thinking organisation transforming NHS services with innovation.
- Benefits: Enjoy 5 weeks holiday, NHS discounts, flexible work-life balance, and comprehensive health benefits.
- Other info: Be part of a dynamic team driving innovation and continuous improvement in healthcare.
- Why this job: Make a real impact in healthcare technology while developing your skills in a supportive environment.
- Qualifications: Degree in IT or equivalent experience; strong knowledge of Microsoft Azure and enterprise networking.
IT Infrastructure Analyst
- Manchester - with travel to offices and clinical sites across the UK
- 40 Hrs
- Participation in an on-call rota is required
The IT Infrastructure Analyst is a senior technical role within the Technical Services team, responsible for maintaining, securing and continually improving Omnes Healthcare’s IT infrastructure across cloud and on-premises environments.
The successful candidate will take ownership of technical services, proactively identify risks and drive issues through to resolution, ensuring the availability, resilience, performance and security of critical business systems.
Working closely with the Senior Technical Services, Service Operations, Clinical Systems, Digital and Project teams, the IT Infrastructure Analyst will deliver secure, scalable and high-performing technology solutions across the organisation.
The role will also play an important part in the organisation’s cyber security strategy, infrastructure roadmap, automation initiatives and adoption of AI technologies. The post holder will develop dashboards, reporting and operational insights to support data-driven decision making and continual service improvement.
Key Responsibilities
- Maintain and support Microsoft 365, Microsoft Azure, Windows Server and enterprise infrastructure.
- Administer Active Directory, Microsoft Entra ID, Group Policy and identity services.
- Support Hyper-V, Azure Virtual Machines and virtual desktop environments.
- Maintain DNS, DHCP, certificate services, file services and enterprise storage.
- Monitor infrastructure performance, capacity and availability and implement improvements where required.
- Maintain accurate infrastructure documentation, configuration records, standards and procedures.
- Support Microsoft Azure networking, storage, compute, backup and platform services.
- Manage Microsoft 365 services including Exchange Online, SharePoint Online, Teams and OneDrive.
- Support cloud migration, infrastructure modernisation and technology refresh projects.
- Support LAN, WAN, WiFi, VPN and remote connectivity across multiple locations.
- Maintain and troubleshoot routers, switches, firewalls and network security appliances.
- Work with telecommunications providers and third-party suppliers to resolve complex infrastructure issues.
- Support the delivery of the organisation’s cyber security strategy.
- Monitor security alerts and investigate cyber security incidents.
- Manage vulnerability remediation across servers, endpoints, cloud platforms and network infrastructure.
- Support Microsoft Defender, Microsoft Sentinel, Microsoft Intune and Microsoft Entra security capabilities.
- Implement and maintain security controls including Conditional Access, Multi-Factor Authentication, Privileged Identity Management and Zero Trust principles.
- Support Cyber Essentials Plus, ISO 27001, DSPT and NHS security compliance activities.
- Participate in penetration testing, security audits, incident response and root cause analysis.
- Promote cyber security awareness and best practice across the organisation.
- Drive innovation through automation, AI and modern technology solutions.
- Develop and maintain internal IT dashboards providing infrastructure, cyber security, service performance and operational metrics.
- Develop reporting solutions using Power BI, Microsoft Fabric and other enterprise reporting platforms.
- Build automation solutions using PowerShell, Microsoft Power Platform and AI technologies.
- Evaluate emerging technologies and AI capabilities and develop proof of concepts where appropriate.
- Support the adoption and governance of Microsoft Copilot, Azure AI Services and other approved AI technologies.
- Identify opportunities to improve IT operations and business processes through intelligent automation and AI.
- Monitor infrastructure health and proactively investigate alerts before they become service-affecting incidents.
- Produce reports covering system availability, performance, capacity and service health.
- Maintain enterprise backup and disaster recovery solutions and regularly test recovery procedures.
- Support business continuity planning and ensure critical systems meet agreed recovery objectives.
- Deliver infrastructure implementation, migration and upgrade projects.
- Support new site deployments, office relocations and technology refresh programmes.
- Provide third-line technical support for complex infrastructure incidents.
- Act as a technical escalation point for the Service Operations team.
- Maintain accurate infrastructure asset and configuration records.
- Support software licensing and hardware lifecycle management.
- Ensure infrastructure changes follow approved change management processes.
- Take ownership of infrastructure incidents, technical problems and improvement initiatives through to successful completion.
- Proactively identify technical risks, vulnerabilities, capacity issues and opportunities for improvement.
- Lead root cause analysis following major incidents and ensure corrective and preventative actions are implemented.
- Reduce technical debt through planned infrastructure improvements.
- Provide technical leadership and mentoring to IT Support Analysts and junior engineers.
- Build strong working relationships with suppliers and technology partners.
- Keep up to date with emerging technologies, industry trends and cyber security threats.
- Any other duties/responsibilities as delegated by the Technical Services Manager or Management Team to support the function and development of the service.
Role Requirements
- Degree in Information Technology, Computer Science or equivalent practical experience.
- Proven experience supporting enterprise Microsoft infrastructure.
- Strong knowledge of Microsoft Azure, Microsoft 365 and Windows Server.
- Experience administering Microsoft Entra ID, Active Directory and Group Policy.
- Strong understanding of enterprise networking, including TCP/IP, DNS, DHCP, VPN and firewalls.
- Experience supporting Microsoft Intune and endpoint management.
- Experience working within a cyber security-focused environment.
- Experience developing operational dashboards and technical reporting solutions.
- Experience with automation using PowerShell and/or Microsoft Power Platform.
- Strong analytical, troubleshooting and problem-solving skills.
- Excellent communication and technical documentation skills.
- Proactive approach with the ability to take ownership and deliver improvements independently.
- Ability to work collaboratively with technical teams, clinical teams, suppliers and other stakeholders.
- Ability to work effectively under pressure and respond to critical incidents when required.
- Willingness to participate in an on-call rota.
- Flexibility to travel between company offices and clinical sites across the UK.
Desirable:
- Microsoft Azure Administrator Associate certification.
- Microsoft security certifications such as AZ-500, SC-200 or SC-300.
- Experience with Microsoft Sentinel, Defender XDR, Qualys or Tenable.
- Experience with Microsoft Power BI, Microsoft Fabric and data visualisation.
- Experience with Microsoft Copilot, Azure AI Services or enterprise AI technologies.
- Knowledge of ITIL service management.
- Experience supporting Cyber Essentials Plus, ISO 27001 or NHS compliance frameworks.
- Experience working within an NHS or regulated healthcare environment.
Who we are
Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.
As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.
We live by four core values:
- Caring– Respect and compassion in everything we do
- Inclusive– Empowering diverse voices and teamwork
- Evolving– Driving continuous improvement and innovation
- Ambitious– Striving for high standards and real impact
Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive and supportive environment where all colleagues can thrive.
Omnes Healthcare is an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
Benefits
- 5 weeks holiday plus bank holidays, plus an extra day off for your birthday
- Excellent work-life balance
- NHS Discount & Support Schemes
- Employee Assistance Programme
- Sick pay and enhanced maternity/paternity leave
- Salary sacrifice schemes, including electric car and cycle to work
- Life insurance – 3x salary
- Healthcare cash plan
- Charitable giving scheme
Benefits:DOE, FTE 40 hrs
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IT Infrastructure Analyst (Permanent) in Manchester employer: Omneshealthcare
Omnes Healthcare is an exceptional employer located in Greenwich, offering a supportive and inclusive work culture that prioritises the well-being of both employees and patients. With a commitment to innovation and continuous improvement, employees have ample opportunities for professional growth while making a meaningful impact on people's lives through high-quality healthcare services. Join a dedicated team where your contributions truly matter and be part of a forward-thinking organisation that values compassion and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Analyst (Permanent) in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Omneshealthcare values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Omneshealthcare might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Omneshealthcare!
✨Direct Apply to Omneshealthcare
Let's not forget to apply directly through the Omneshealthcare website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure Analyst (Permanent) in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Omneshealthcare.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Omneshealthcare. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Omneshealthcare
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
