At a Glance
- Tasks: Be the friendly face of our GP surgery, managing patient calls and providing top-notch admin support.
- Company: Join Omnes Healthcare, a forward-thinking organisation making a real difference in patient care.
- Benefits: Enjoy 25 days holiday, excellent work-life balance, and support for your career growth.
- Other info: Great opportunities for clinical progression and a commitment to employee wellbeing.
- Why this job: Make a positive impact on people's lives while working in a supportive and inclusive team.
- Qualifications: Experience in admin and customer service, with strong teamwork and communication skills.
The predicted salary is between 26436 - 26436 £ per year.
Location: Greenwich
Hours of work: Full or Part Time
Salary: Full Time equivalent £26,436.80, 40 hrs per week
We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.
You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient committed team.
Role Requirements
- Experience of clerical and administrative work
- Clear thinking and have an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client facing/customer service position
- Be motivated and able to work independently
Who we are
Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.
We live by four core values:
- Caring – Respect and compassion in everything we do
- Inclusive – Empowering diverse voices and teamwork
- Evolving – Driving continuous improvement and innovation
- Ambitious – Striving for high standards and real impact
Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
Benefits
- Benefits apply to employed roles only
- 25 days holiday plus bank holidays, plus an extra day off for your birthday
- Excellent work-life balance
- Clinical progression and training cost support
- Full indemnity cover for all work undertaken
- NHS Discount & Support Schemes
- Employee Assistance Programme
- Sick pay, enhanced maternity/paternity leave
- Salary sacrifice schemes (electric car, cycle to work)
- Life insurance (3x salary), healthcare cash plan, charitable giving scheme
Primary Care - Receptionist / Patient Healthcare Navigator (Permanent) in Greenwich employer: Omneshealthcare
Omnes Healthcare is an exceptional employer located in Greenwich, dedicated to making a meaningful impact on patients' lives through high-quality care. With a strong emphasis on employee well-being, we offer 25 days of holiday, excellent work-life balance, and opportunities for clinical progression, all within a supportive and inclusive team environment. Join us to be part of a forward-thinking organisation that values innovation, compassion, and the personal growth of its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Primary Care - Receptionist / Patient Healthcare Navigator (Permanent) in Greenwich
✨Tip Number 1
Get to know the company! Research Omnes Healthcare and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Patient Health Care Navigator, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to build confidence and ensure you can handle calls with empathy and professionalism.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Omnes Healthcare team.
We think you need these skills to ace Primary Care - Receptionist / Patient Healthcare Navigator (Permanent) in Greenwich
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for patient care shine through in your application. We want to see that you’re genuinely excited about the role and how you can make a difference in people's lives.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in clerical and administrative roles. We love seeing how your skills align with what we need, so don’t be shy about showcasing your customer service experience!
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be personal, be engaging, and let us know how you embody our core values of caring, inclusivity, evolution, and ambition.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Omneshealthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Health Care Navigator. Familiarise yourself with the key tasks like handling patient calls and providing administrative support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your customer service experience. Prepare examples of how you've provided excellent service in previous roles, focusing on empathy and communication. This will show that you can create a friendly and supportive environment.
✨Demonstrate Your Team Spirit
Since teamwork is essential in this role, be ready to discuss how you've collaborated with others in past positions. Share specific instances where you contributed to a positive team dynamic or helped resolve conflicts, showcasing your ability to work well with colleagues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive situations. Think of scenarios where you've had to use discretion and tact, and be prepared to explain your thought process. This will illustrate your analytical approach and readiness to work autonomously.
